Community Health Advocate

CVS Health • Philadelphia, PA

1d • $19 - $39 • Hybrid

About The Position

Community Health Advocates (CHAs) work one-on-one with high-risk patients to get to know them as people and help them do the things that they think will improve their health such as offering a listening ear, connecting them to resources like food delivery, navigating the health system, or working out with them at the YMCA. This is an autonomous position which requires a consistent drive for excellence, ability to make appropriate and timely decisions, listen with empathy, and use effective problem-solving skills. CHAs are responsible for thorough and accurate documentation and working collaboratively within a multidisciplinary care team.

Requirements

• High School Diploma required.
• Long-time resident of assigned location and good knowledge of the resources of these communities.
• Comfortable with home visits and outreach
• Ability to exercise good judgment with patients, clinical care teams, others involved in the delivery of interventions
• Ability to effectively manage time and tasks, prioritize, and stay organized
• Excellent oral and written communication skills
• Exceptional active listening skills
• Proficient in MS Word and computer data entry
• US work authorization
• Someone who embodies being “Oaky”

Nice To Haves

• Prior experience as an outreach worker a plus

Responsibilities

• Manage a caseload of patients and achieve established benchmarks for patient care
• Meet patients in their homes, at the hospitals or primary care clinic and conduct open-ended needs assessment to understand broadly what patients’ goals are for their health.
• Use motivational interviewing to help patients create person-centered action plans for reaching their health goals.
• Provide a wide variety of support (including emotional support, referral to community based resources, social services, clinical services, etc.) based on CHW discretion and available resources.
• Make weekly contact (follow‐up calls and/or home visits) to patients
• Coordinate and communicate with clinical care teams to provide relevant information about patient’s goals, clinical emergencies, and patients concerns, and to obtain medical information needed to inform CHW work
• Co-facilitate a weekly support group for patients, where applicable
• Work with other CHWs and staff to create a directory of community resources (e.g. food banks, housing assistance programs, childcare resources, etc.
• Other duties, as assigned

Benefits

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement
• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees