Community Experience Specialist (Ongoing Recruitment)
About The Position
Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights — fast, flexible, and fully integrated. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale. With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed. Why work at Fuel Cycle? Join a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact. Whether you’re based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you’ll help shape the future of decision intelligence for some of the world’s most iconic brands. Overview: The Community Experience Specialist is responsible for executing all assigned tasks related to audience recruitment, rewards and incentives, member engagement and audience operations/administration. Projects will be deployed by Audience Experience Strategists or Managers. Community Experience Specialists may have a small book of business as determined by the Audience Experience Manager.
Requirements
- Education: Bachelor’s degree in a relevant field.
- Experience: 1-2 years managing audience experience or an equivalent role in a B2B customer-facing capacity.
- Detail-Oriented: Detail-oriented team members with an eye towards execution and efficiency.
- Team Player: Strong team player with excellent collaboration skills.
- Multi-Tasking: Strong multi-tasker with excellent prioritization skills.
- Customer Focus: Focused on high-quality customer service and deliverables.
- Analytical Skills: Proficient in data analysis and reporting.
- Communication: Excellent verbal and written communication skills.
- Adaptability: Can handle diverse audience needs and challenges.
- Problem-Solving: Effective at addressing complex audience experience issues.
- Empathy: Understands audience perspectives and needs.
- Organizational Skills: Manages multiple accounts efficiently.
Nice To Haves
- Experience in Microsoft Office, Asana
Responsibilities
- Audience Operations & Engagement
- Support audience recruitment, onboarding, and ongoing engagement activities.
- Execute scalable tasks related to audience recruitment, rewards, incentives, engagement and member satisfaction using the Fuel Cycle platform.
- Monitor community activity and flag engagement opportunities or risks.
- Project Support & Execution
- Execute audience-related tasks and deliverables assigned by Audience Experience Strategists or Managers.
- Coordinate across internal teams to ensure projects meet timelines and quality standards.
- Provide support for campaigns, surveys, and events within audience communities.
- Customer Interaction & Account Support
- Own the audience experience for a designated vertical’s set of customer accounts i.e. book of business (as assigned).
- Manages the bulk of customer management task execution on the Fuel Cycle technology
- Communicate project updates, timelines, and best practices to clients clearly and professionally.
- Collaborate with Strategists to provide recommendations on audience engagement and satisfaction.
- Quality Assurance & Administration
- Review and test deliverables to ensure high-quality outputs.
- Maintain accurate records and documentation of audience activities and client communication.
- Demonstrate Fuel Cyle Platform knowledge and account specific functions.
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision insurance plans
- 401(k) with Company Match: Plan for your future with our retirement savings program
- Equity Purchase Option: Participate in Fuel Cycle’s long-term success
- Flexible Work Schedule: Empowering you to balance life and work
- Generous Time Off:
- 15 vacation days and 7 sick days per year
- 12 company holidays
- 4 floating holidays/recharge days to rest or celebrate what matters to you
- Paid Parental Leave: Time to bond with your growing family
- Monthly Internet & Phone Stipend: Support for remote work setup
- Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), Peloton (fitness), and more
- Team Connection Perks:
- Weekly community lunches, refreshments, and snacks at our LA & NY headquarters
- Pet-friendly office environments
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
