Community Experience Specialist (Ongoing Recruitment)

Fuel Cycle•New York, NY

3d•$65,000 - $75,000•Hybrid

About The Position

Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights — fast, flexible, and fully integrated. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale. With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed. Why work at Fuel Cycle? Join a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact. Whether you’re based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you’ll help shape the future of decision intelligence for some of the world’s most iconic brands. Overview: The Community Experience Specialist is responsible for executing all assigned tasks related to audience recruitment, rewards and incentives, member engagement and audience operations/administration. Projects will be deployed by Audience Experience Strategists or Managers. Community Experience Specialists may have a small book of business as determined by the Audience Experience Manager.

Requirements

Education: Bachelor’s degree in a relevant field.
Experience: 1-2 years managing audience experience or an equivalent role in a B2B customer-facing capacity.
Detail-Oriented: Detail-oriented team members with an eye towards execution and efficiency.
Team Player: Strong team player with excellent collaboration skills.
Multi-Tasking: Strong multi-tasker with excellent prioritization skills.
Customer Focus: Focused on high-quality customer service and deliverables.
Analytical Skills: Proficient in data analysis and reporting.
Communication: Excellent verbal and written communication skills.
Adaptability: Can handle diverse audience needs and challenges.
Problem-Solving: Effective at addressing complex audience experience issues.
Empathy: Understands audience perspectives and needs.
Organizational Skills: Manages multiple accounts efficiently.
Project Coordination – Ability to manage timelines, track tasks, and follow through on assigned responsibilities with excellent prioritization skills.
Written & Verbal Communication – Clear, professional, and customer-friendly communication with clients and internal teams.
Technology Proficiency – Comfortable working with SaaS platforms, spreadsheets, CRMs, or community management tools.
Analytical Skills: Proficient in data analysis and reporting.
Process Execution – Follows structured workflows with consistency and accuracy.
Quality Assurance – Focused on high quality deliverables; reviews work carefully and identifies inconsistencies or errors before deliverables go out.
Client Service Orientation – Anticipates customer needs and delivers work that enhances the customer experience and ensures satisfaction
Problem-Solving: Effective at addressing complex audience experience issues.
Detail-Oriented – Pays attention to the little things that impact quality and credibility.
Collaborative – Works well with others, receives direction positively, and contributes to team goals.
Curious & Eager to Learn – Open to feedback, asks thoughtful questions, and shows initiative in growing their skills.
Empathy: Understands audience perspectives and needs.

Nice To Haves

Experience in Microsoft Office, Asana

Responsibilities

Audience Operations & Engagement: Support audience recruitment, onboarding, and ongoing engagement activities.
Execute scalable tasks related to audience recruitment, rewards, incentives, engagement and member satisfaction using the Fuel Cycle platform.
Monitor community activity and flag engagement opportunities or risks.
Project Support & Execution: Execute audience-related tasks and deliverables assigned by Audience Experience Strategists or Managers.
Coordinate across internal teams to ensure projects meet timelines and quality standards.
Provide support for campaigns, surveys, and events within audience communities.
Customer Interaction & Account Support: Own the audience experience for a designated vertical’s set of customer accounts i.e. book of business (as assigned).
Manages the bulk of customer management task execution on the Fuel Cycle technology
Communicate project updates, timelines, and best practices to clients clearly and professionally.
Collaborate with Strategists to provide recommendations on audience engagement and satisfaction.
Quality Assurance & Administration: Review and test deliverables to ensure high-quality outputs.
Maintain accurate records and documentation of audience activities and client communication.
Demonstrate Fuel Cyle Platform knowledge and account specific functions.

Benefits

Comprehensive Health Coverage: Medical, dental, and vision insurance plans
401(k) with Company Match: Plan for your future with our retirement savings program
Equity Purchase Option: Participate in Fuel Cycle’s long-term success
Flexible Work Schedule: Empowering you to balance life and work
Generous Time Off:
15 vacation days and 7 sick days per year
12 company holidays
4 floating holidays/recharge days to rest or celebrate what matters to you
Paid Parental Leave: Time to bond with your growing family
Monthly Internet & Phone Stipend: Support for remote work setup
Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), Peloton (fitness), and more
Team Connection Perks:
Weekly community lunches, refreshments, and snacks at our LA & NY headquarters
Pet-friendly office environments