Community Engagement Specialist

New Braunfels Utilities•New Braunfels, TX

17h

About The Position

The Community Engagement Specialist plans, coordinates, and executes high-impact community engagement initiatives that advance NBU’s mission, visibility, and public education efforts. This role combines strategic outreach development with hands-on event leadership to deliver meaningful, well-organized experiences for community members while strengthening partnerships across the region. The Specialist serves as a key representative of NBU’s Community Engagement team, supporting public awareness, education, and community relationships through effective communication and execution.

Requirements

Must possess the required knowledge, skills, abilities and experience, and demonstrate, with or without reasonable accommodations that the job’s essential functions can be performed.
Knowledge of conference/events processes.
Proficient skills in oral and written communication, including public presentation.
Skilled presenter in public settings
Skill in establishing and maintaining professional relationships.
Skill in coaching, and teaching assigned staff or event roles and responsibilities.
Ability to work with minimal supervision.
Ability to plan conferences and outreach events.
Ability to accomplish multiple tasks and projects.
Ability to professionally represent the External Affairs department and NBU.
Ability to use various computer software applications like Outlook, Word, Excel, PowerPoint, Smartsheets, and other software that may be implemented
Valid Texas driver’s license

Responsibilities

Lead end-to-end planning, coordination, and execution of community engagement activities, overseeing logistics, staffing, vendors, facilities, and budgets to ensure high-quality events aligned with department goals.
Represent NBU and its programs at community events, serving as a knowledgeable and professional ambassador.
Design, implement, and refine community outreach strategies and programs that enhance public engagement, community alignment and awareness.
Create and deliver informational materials tailored to community needs and engagement objectives.
Develop and maintain engagement calendars, role assignments, and engagement plans supporting community and employee involvement.
Conduct research, manage procurement, and maintain inventory of promotional items for department wide use.
Provide leadership, guidance, and performance direction to staff and volunteers assigned to outreach events.
Deliver cross training to NBU employees to ensure consistent, accurate representation of all departmental programs.
Facilitate structured post-event debriefs to evaluate outcomes, identify lessons learned, and recommend improvements
Maintain regular attendance; leave schedule should be managed so as to not interfere with ability to accomplish tasks, including special projects and assignments with deadlines
Follow NBU’s safety guidelines and practices and adhere to NBU policies and procedures at all times.
Maintain a clean and safe work environment.
Develop & maintain effective customer service skills for communications with co-workers, customers and the public in general
Maintain strict confidentiality of business, employee and customer information in written and oral communications and safeguard sensitive documents
Exemplify NBU’s Core Values of Integrity, Stewardship, Team, Culture and Safety
Participate in and support initiatives to reach annual NBU performance measures.