Community Engagement Specialist

Wellbe Senior Medical•Binghamton, NY

3d•$58,000 - $62,000•Hybrid

About The Position

WELLBE INTRODUCTIONWellBe Senior Medical was founded in 2019 to provide a more effective and personalized healthcare experience for patients living with chronic conditions. Our home-based medical visits nurture all aspects of a patient’s well-being so they can live better, feel healthier, and stay independent longer. With our mission at the forefront of everything we do, we aim to build our team with the most capable and compassionate individuals we can find. Named a Best Place to Work from Modern Healthcare, WellBe is a leading provider of in-home medical care and mental health services across the country! Come join us as we help patients have "more good days" and prove that we can make health care easier for those who need it most! GENERAL SUMMARY WellBe Senior Medical is seeking passionate, resourceful and dedicated team members to join our Market Based Patient Engagement Team. As a Community Engagement Specialist, you will be responsible for developing and executing innovative ideas to market the value of WellBe Senior Medical to WellBe eligible Medicare patients. Through in-person, telephonic outreach and community events, you will build trust- based relationships with patients and caregivers leading to their enrollment with WellBe Senior Medical. This role is also accountable for promoting WellBe Senior Medical by meeting patients where they are, i.e. at their home, physician offices, hospitals, sub- acute facilities, and long-term care settings. The ideal candidate will possess high self- motivation and independence, and must be comfortable with balancing multiple priorities.

Requirements

High School Diploma/GED required, Bachelor’s Degree preferred
2+ years of related experience in sales, direct marketing, communityrelations or customer service capacity. Prior experience in healthcarepreferred.
Exceptional communication skills and emotional intelligence, with thedesire to help patients live a meaningful life.
Comfort with ambiguity and ability to proactively structure work andproblem solve independently
Proven success with time management and territory organizational skills
Achievement mindset: ability to consistently hit goals.
Proficient in the use of Microsoft Office Products and/or GoogleDocuments
Strong written and public communication skills
Access to a reliable vehicle for daily use. Approved mileage isreimbursable.

Nice To Haves

Familiarity with customer relationship management (CRM) systems andEMR applications preferred

Responsibilities

Identify innovative strategies to engage patients with WellBe services bygaining their agreement to schedule an enrollment visit with a WellBe provider
Outbound telephonic outreach to educate and engage patients
Field outreach via home visits for patients that we haven’t successfullyengaged with telephonic outreach
Use critical thinking skills to create outreach strategies that are designed tomaximize patient awareness and engagement with WellBe.
Successfully meet and/or exceed engagement monthly targets.
Daily reporting, documentation and detailed pipeline management to prioritizetelephonic and field-based outreach to patients
Overcome objections by patients using persuasive conversations and solutionbased discussions
Follow up with patients to ensure they keep their scheduled initial, enrollmentvisit
Work in collaboration with our provider relations team to build awareness of thebenefits of WellBe with attributed patients through multiple grassroots activitiesincluding health fairs, presentations at senior buildings, canvassing andactivities in communities with high density of WellBe eligible patients
Provide exceptional, compassionate patient experiences