Community Engagement Specialist

Focus on the Family•Colorado Springs, CO

25d•$22 - $25•Hybrid

About The Position

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal. The Community Engagement Specialist (CES) position exists to engage with our constituents through social media profiles. Will engage with and respond to constituent comments and/or messages on various social media platforms. Employs best response practices for social media platforms while engaging with FOTF’s social media audiences. Helps to identify viral trending comments to enable quick responses from the ministry when necessary. Stays up to date on Content Producer articles and their anticipated responses. Uses anticipated responses with discernment and as necessary.

Requirements

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values
Awareness of own strengths and shortcomings; High level of energy and enthusiasm
Must be bright, positive, and friendly - conveying warmth and a genuine interest in people, Well-developed social skills
Emotionally resilient and capable of handling pressure and rejection without inappropriate disappointment of personal reproach
Creates favorable impression in terms of appropriate attire, appearance, bearing, and manner
Convincing, persuasive, and credible, able to impress favorably and win long-term confidence and trust
Associate’s degree or two years of college preferred
2-4 years of Social Media response or related experience preferred
Knowledgeable in Social Media venues
Requires minimal supervision, follows standard practices, referring questionable matters to the Community Manager, Social Media Response
Embodies empowerment, self-confidence, nimbleness, faithfulness, intentionality, and a positive, “can-do” attitude in all work tasks as assigned
Ability to complete a single task through to completion
Excellent, high quality customer service / hospitality skills
Excellent verbal and written communication skills
Strong discernment skills and good common-sense reasoning
Ability to discern when prayer is needed and to pray when asked according to guidelines
Ability to understand conversational atmosphere of social media
Fast paced, high stress, frequent changes in process and procedures
Repetitive motion
Ability to respond to changes in procedures and style guides
Ability to perform keying functions for 70% of the time or more
Ability to type proficiently minimum 45 words per minute
Sitting for extended periods of time
Ability to work evening and weekend shifts as required
Ability to speak, hear and see clearly
Ability to maneuver multiple computer applications (i.e., Microsoft Office Suite, Sprout Social (or similar) etc.)

Responsibilities

Creates quality responses to social media comments and direct messages in alignment with style guides using discernment on the following platforms, (YouTube, Facebook, Instagram, TikTok, and X (aka Twitter) and other platforms as defined by social media leadership team
Identifies spam messages and takes appropriate action
Communicates FOF orthodoxy using proto responses with personalization and original writing for the pre-determined Key Ministry Indicators (KMI’s) and priorities
Discerns what constitutes a response to a comment or direct message
Ministers through empathetic responses that drive authentic engagement utilizing Focus on the Family's values and resources
Communicates with empathy in complex emotional situations, accountable for legal & ethical boundaries in response
Searches for and applies procedures for all response types using the current knowledge management database
Stays up to date on Content Producers’ recommended article responses
Required to work from home on snow delays, early closures, or full closure days
Required to work overtime when ministry needs arise
May have the option to work from home on department designated hybrid days
Performs other duties as assigned