Community Engagement Representative I - MDEA

New Jersey Clean Energy Jobs Program•Newark, NJ

23h•Hybrid

About The Position

Maryland Energy Advisors (MDEA) is a rapidly growing energy management and consulting firm that partners with utilities across the United States to design and deliver impactful energy-efficiency programs. Our work supports a wide range of customers, including real estate owners, restaurants, manufacturers, and residential households. We are committed to delivering high-quality, customer-focused solutions and are seeking motivated, customer-centric individuals to join our team. MDEA is seeking a detail-oriented and proactive Community Engagement Representative to support PSE&G’s Residential Home Weatherization Program. This role focuses on early-stage project coordination, application review, and customer intake to ensure projects are accurately reviewed and that customers experience a seamless and supportive enrollment process. Success in this role requires strong organizational and communication skills, the ability to manage multiple priorities, and comfort working collaboratively across teams in a fast-paced program environment. The position offers a balance of independent work and teamwork, with opportunities to contribute to process improvements and support overall program performance.

Requirements

Bachelor’s degree from an accredited university or equivalent relevant work experience.
Must be a New Jersey resident and reside within the state of New Jersey.
Minimum of 1 year of experience supporting customer-facing programs or services.
Experience with project review and coordination, including tracking activities, reviewing documentation, and supporting cross-functional teams.
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Strong organizational and time-management skills, with the ability to manage multiple tasks and priorities simultaneously.
Demonstrated ability to thrive in a fast-paced, dynamic work environment.
Strong written and verbal communication skills, with the ability to clearly explain program requirements to customers and stakeholders.
Demonstrated sound business ethics, including the ability to protect proprietary and confidential information.
Willingness and ability to travel within the assigned geographic area, with occasional evening or weekend availability to support events.

Nice To Haves

Experience supporting customer-facing programs within energy efficiency, utility, or incentive-based programs.
Experience staffing a call center.
Demonstrated experience handling inbound and outbound customer communications in a call center or customer service environment.
Experience reviewing applications, forms, or project documentation for completeness and accuracy.
Experience coordinating across cross-functional teams, including operations, program management, and external partners or subcontractors.
Proficiency with data entry and customer or project tracking systems (CRM platforms, program portals, or similar systems).
Ability to identify issues, escalate appropriately, and support resolution in a fast-paced program environment.
Experience supporting outreach activities, events, or customer engagement initiatives.
Comfort adapting to changing priorities and providing surge support across program functions as needed.

Responsibilities

Support both inbound and outbound customer communications, responding to inquiries and providing program information.
Review customer enrollment applications for completeness and accuracy.
Validate project information and coordinate next steps to support timely progression through the energy audit process.
Work closely with call center, operations, and program teams to address scheduling issues and customer concerns.
Maintain accurate records and documentation within program systems.
Identify and help resolve issues that may impact customer participation or project timelines.
Support overall program operations by contributing to process improvements and consistent service delivery.
Provide surge support to other program functions as needed, including but not limited to outreach activities, event support, and customer engagement initiatives. Support may be required for events which fall outside of traditional work hours (during evenings and weekends).