Community Engagement Manager

Grocery Services. Inc. • Houston, TX

17h

About The Position

Grocery Services is seeking a Community Engagement Manager to build strong partnerships, lead outreach initiatives, and serve as a key ambassador for our mission. This role works closely with internal teams and community organizations to expand awareness, strengthen trust, and support families across our service areas.

The Community Engagement Manager leads community-focused strategy and execution across all store locations and serves as a visible brand ambassador in the communities we serve. This role represents Grocery Services externally by building trusted relationships with WIC agencies, community partners, and customers, and internally by ensuring our mission is consistently reflected in store-level execution. Working cross-functionally with operations and key internal teams, the Community Engagement Manager oversees WIC-focused outreach and education initiatives and translates brand values and public commitments into repeatable, measurable practices that enhance the WIC customer experience, strengthen community trust, and support store performance.

Requirements

• Bachelor’s Degree in Business Administration or a related field preferred, or equivalent relevant experience.
• 3+ years of experience in community engagement, public-facing operations, public health, or multi-site program management
• Proven ability to manage initiatives across multiple locations and regions.
• Strong communication and organizational skills, with the ability to prioritize and multitask in a fast-paced environment.

Nice To Haves

• Experience working with WIC, SNAP, or similar nutrition assistance programs preferred.
• Bilingual in Spanish and English preferred.

Responsibilities

• Develop, implement, and maintain a comprehensive, written community outreach and engagement strategy aligned with organizational goals.
• Analyze WIC participation and sales performance trends across all locations; adjust outreach as needed to support growth and operational goals.
• Identify, attend, and represent Grocery Services at relevant community events (including health fairs and community forums) to enhance brand visibility and establish strategic partnerships.
• Lead community engagement initiatives across multiple geographic regions, including relationship management with advisory boards, community partners, school districts, and faith-based organizations.
• Serve as the primary point of contact for community engagement requests ensuring timely coordination, follow-up, and communication with internal and external stakeholders.
• Maintain accurate records, documentation, and reporting of all community engagement activities in accordance with organizational standards.
• Evaluate engagement metrics and community feedback to measure effectiveness, identify opportunities for improvement, and inform strategic decision-making.
• Perform other community engagement duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager