Community Engagement Manager

XPLORE FEDERAL CREDIT UNION•Metairie, LA

About The Position

The Community Engagement Manager supports the growth and visibility of the credit union by building strong relationships within the community and promoting the organization’s financial products and services across Orleans, Jefferson and St. Tammy parishes. This role is responsible for developing partnerships with local businesses, organizations, and community leaders to increase membership, generate loan referrals, and expand product adoption. Through community outreach, networking events, and financial wellness initiatives, the position works to strengthen the credit union’s presence and reputation while supporting strategic business development goals. The Community Engagement Manager represents the credit union at community and business events, coordinates outreach activities, and collaborates across departments to align engagement efforts with organizational objectives. This role also monitors performance metrics, analyzes business development data, and helps guide strategies that drive sustainable growth and member engagement.

Requirements

Two to five years of similar experience or related experience
College degree
The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact with both members and staff. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important, and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Advanced communication and interpersonal skills.
Ability to collaborate as well as work independently
Advanced computer knowledge and technical awareness
Project Management/Development experience
Data analysis and Report writing experience
Business Planning, Development, and Implementation experience
Client tracking and Vendor Management.

Responsibilities

Responsible for analysis of relevant statistics for business.
Cultivate community interest to grow membership, create loan referrals, and support strategic initiatives for the organization.
Drive growth in new membership, loans, and product adoption by aligning outreach with Xplore’s wide range of customer and business financial solutions.
Actively promote credit union products, including checking and savings accounts, credit cards, auto loans, personal loans, and digital banking services.
Assist employers and organizations in integrating Xplore membership benefits for their employees or communities.
Develop community partnerships and collaboration within our field of membership.
Represent Xplore Federal Credit Union by attending both business and community events.
Networking and public outreach including tabling, speaking engagements, company-wide volunteer events, trade shows, resources health fairs, Select Employee Group sign ups, and Chamber meetings.
Establish and maintain strategic collaborative relationships with partners, community members, community leaders, community organizations, and other stakeholders. Utilize this network to further strategic growth and develop the organization’s presence and reputation on the community.
Evaluate and Implement a Financial Wellness Program for members as well as potential members. Deliver education at schools, businesses, and within our branches.
Develops promotional strategies to meet business development goals; Develop outreach material including presentations, flyers, social media, infographics.
Responsible for overseeing the client relationship journey including proposals, presentations, onboarding, and retention.
Identifies cross-sell opportunities and cross-sell services to members through in-person sales sessions as well as by telephone, written correspondence, and external sales calls.
Represent Xplore at various functions that may place outside of normal business hours to develop community and business relationships throughout our field of membership.
Maintain knowledge of all policies, products, and procedures applicable to your position. Maintain compliance with all regulations, understanding compliance issues, and receive proper training as they relate to the position.
Collaborate positively across departments to achieve the best outcomes for development strategies.
Understands and exhibits traits in line with the company mission and vision.
Performs other job-related duties as assigned.