Community Engagement Liaison – Bilingual English/Spanish

Boulder Care • Albuquerque, NM

8h • $60,000 - $65,000 • Hybrid

About The Position

This is a field-based role in New Mexico with significant regional travel (approximately 60–80% of the time) and a home-based remote office for administrative work. We are currently only hiring bilingual candidates who reside and work in the state of New Mexico. About us Boulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. Founded in 2017 by CEO Stephanie Strong, our mission is to improve the lives of people with substance use disorders through compassionate, evidence-based care. We provide Boulder patients with a fully virtual, multidisciplinary care team—including medical providers and peer recovery specialists—who deliver personalized treatment, including medication for opioid use disorder (MOUD) and ongoing support. Our approach is grounded in clinical excellence, patient-centered care, and a commitment to reducing barriers to recovery. Boulder partners with leading health plans, employers, and community organizations to ensure that our services are accessible and covered for the people who need them most. Named by Fortune as one of the Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward About this role Our Community Engagement Liaisons are more than connectors — they are the trusted faces of our mission in the communities we serve. You’ll be our “boots on the ground,” building authentic relationships with healthcare providers, community agencies, advocates, and other local partners to advance a compassionate, harm-reduction approach to substance use disorder care. In this role, you’ll have the autonomy to shape outreach efforts, foster strong referral networks, and open doors for people to access life-changing support. If you’re passionate about forging meaningful partnerships and making a tangible impact in your community — all while working with the freedom to organize your own priorities — we'd love to hear from you.

Requirements

• Bilingual fluency in English and Spanish
• 3+ years of experience in community outreach, business development/sales, and/or referral management within healthcare or hospital systems
• Strong account management skills and a demonstrated track record of driving growth through strategic and sustained partner engagement
• Proficiency with Salesforce (or similar CRM) and Google Workspace (Docs, Sheets, Gmail, etc.)
• Current driver’s license, proof of acceptable automobile insurance coverage, and reliable transportation
• Excellent oral and written communication skills required including well-developed public speaking skills
• Ability to take initiative and work autonomously
• Demonstrates high ethical standards of behavior
• Regularly demonstrates Boulder’s core values
• Willingness to work flexible hours, including evenings and weekends as required

Nice To Haves

• Previous knowledge of, and passion for Substance Use Disorder highly preferred
• Experience in hospital discharge planning, case management or behavioral health
• Experience working within or directly with one or more of the large safety net hospitals in the region
• Experience with digital outreach and advocacy

Responsibilities

• Conduct outreach to local and regional partners to develop, improve, and sustain relationships, including but not limited to healthcare providers, community agencies, correctional facilities, treatment facilities and other referral sources
• Coordinate efforts to manage and grow enrollment for targeted regions, including tracking and ensuring systematic outreach to encourage referrals
• Lead and present marketing presentations in various meetings, both in person and virtually
• Evaluate and track effectiveness of outreach activities
• Identify leads for expansion of services and develop strategy in assigned areas
• Establishes and maintains relationships with referral partner accounts and community resources
• Assists with community outreach and education regarding Boulder Care’s services
• Meet or exceed established productivity metrics and enrollment targets
• Completes documentation and sends follow up correspondence within 48 hours of performed activities
• Assumes other duties in support of organizational needs
• Consistent planning, tracking and documenting of activities
• Weekly meetings with state based teams, enrollment leads, and others
• Coordination with teams across different regions to align resources and projects
• Create 6 to 12 month statewide plans in collaboration with clinical staff and leadership

Benefits

• Contribution to meaningful, life-saving work!
• Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families
• Mental Health Services via insurance coverage, including Talkspace, and EAP for continuous care
• 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
• Sick leave accrued at 1 hr for every 30 hrs paid
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees