Community Engagement Data Manager (.8 FTE)

University of Washington•Tacoma, WA

2d•Hybrid

About The Position

The University of Washington Tacoma is an anchor institution that is deeply invested in its local communities and in student success. As one of three campuses of a world-class university, UW Tacoma is dedicated to interdisciplinary and innovative teaching and scholarship and to engaging the community in mutually beneficial partnerships. UW Tacoma’s commitment to access and diversity is central to an environment where students, staff, faculty and South Sound residents find abundant opportunities for intellectual, personal and professional growth. More information about UW Tacoma and its strategic plan can be found here. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty. UW Tacoma’s Office of Community Partnerships has an outstanding opportunity for a part-time, .8 FTE (32 hours per week) Community Engagement Data Manager to join their team. This position reports to the Assistant Chancellor for Community Partnerships in the UW Tacoma Office of Community Partnerships. Work will be directed by the Administrator of the Office of Community Partnerships, with regular support and collaboration with the project manager leading the tri-campus rollout of the community engagement management system. This is an in-person position based at UW Tacoma with the option to work remotely up to one workday per week. The Office of Community Partnerships (OCP) is involved in systematic data collection and overall assessment of our community partnerships. The UW Tacoma Community Engagement Data Manager will be the lead technical personnel involved in managing two community engagement data systems, Collaboratory and Community Connect UW (CCUW) and will engage and provide training directly for faculty, staff, and community partners to generate buy-in, manage data intake for community-engaged courses, and track co-curricular engagement. Additionally, the position requires collaboration with a team across UW’s Bothell, Tacoma, and Seattle campuses, working closely with campus leaders and stakeholders to support and advance the project. This position will maintain UW Tacoma’s existing community engagement data platform, Collaboratory, and lead the implementation of a new tri-campus community engagement management system, CCUW. The new system will enhance our ability to collect, track, analyze, and report on community-engaged courses, community partnerships, student civic engagement, and institution-wide management of related activities.

Requirements

Bachelor’s degree in business, marketing, communications, computing & information systems, public administration, or related field.
Three years of professional experience in data management, project management, and/or business process improvement.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
One year of experience using various software for supporting data collection, analytics, visualization, and/or API programming
Aptitude for developing collaborative relationships at all levels with colleagues, faculty, staff, students, and community partners
Experience delivering user training sessions or onboarding users to new software tools
Demonstrated ability to self-organize, plan, manage, and administer complex projects
Demonstrated ability to communicate effectively and appropriately (through written word, public speaking, and active listening) with varied stakeholders.
Excellent problem solving and troubleshooting skills.
Commitment to developing equitable, ethical and mutually beneficial partnerships and collaborations between higher education institutions and broader communities.
Experience guiding an institution or team through change.
Demonstrated ability to learn new content areas quickly and be the subject matter expert in supporting, maintaining, and administering complex applications.
Proficiency with MS Office Teams and SharePoint.

Nice To Haves

Master’s degree in business administration, computing & information systems, public administration, or related field
Familiarity with GivePulse as a community engagement data tracking and management platform.
Experience working in a higher education environment with particular focus on community engagement.

Responsibilities

Serve as the primary UW Tacoma contact working with key stakeholders to successfully manage the implementation of CCUW.
Learning to use and administer the third-party platform GivePulse and the UW-specific subdomain called CCUW
Building UW Tacoma’s foundational CCUW infrastructure (business processes, configurations, look and feel); designing near-term community engagement courses in CCUW, and identifying and operationalizing other use-cases for CCUW at UW Tacoma.
Maintain and manage UW Tacoma’s Collaboratory community engagement database, including running reports and regularly uploading relevant community engagement data into CCUW.
Oversee API-based data integration to support inbound/outbound migration, dashboards, and live feed visualizations for community engagement reporting from other data platforms currently in use across the Tacoma campus for tracking different aspects of community engagement (e.g., Collaboratory, Canvas, Tandem, Handshake).
In collaboration with the tri-campus Project Manager, UW Bothell and Seattle counterparts, and the UW Tacoma Program Manager, support UW Tacoma users by advising on systems integrations, data validations, and/or work-around processes and by aligning the CCUW specifications, responsibilities, and data deliverables for community engaged courses and activities.
Build and maintain partnerships as UW Tacoma’s primary contact for adopting and managing the Collaboratory and CCUW platforms.
Work closely with the tri-campus Project Manager and internal stakeholders – including regular coordination with the UWT Program Manager – to train faculty and staff and support the successful adoption and use of CCUW.
Develop and deliver training sessions and provide ongoing support to faculty, staff, and community partners on the use of CCUW.
Collaborate with the UWT Program Manager to align training materials with broader change management and adoption strategies.
Engage potential new campus partners in utilizing the Collaboratory and CCUW data platforms to support their community engagement courses, research, and scholarship activities.
Assist with reports, PowerPoint slide development, public presentations, and information dissemination, as needed.
Serve as the main point of contact for data management between UW Tacoma’s Information Technology, Office of Community Partnerships, and external partners.
Use available tools and software to organize, analyze and present data on community engagement activities.
Help design and maintain online tools that capture and assess data for OCP programs.
Create reports and visual materials that clearly show findings from assessment efforts.
Contribute to the development of annual assessment of engagement of activities.
Participate in internal team meetings and working groups.
Participate in the tri-campus community engagement capacity building initiative via meetings and communities of practice.
Engage in the Collaboratory and CCUW communities, including participating in administrative meetings, attend webinars, trainings, and other professional development opportunities.