Community Ecosystem Engagement Lead - AL - TN - KY

MSD • North Wales, PA

2d • Remote

About The Position

The Community Ecosystem Engagement Lead (CEEL) is responsible for developing strong networks within Ryan White HIV/AIDS Program Clinics, Community Health Centers, Health Departments, and Community-Based Organizations. The CEEL will engage with Allied Healthcare Professionals (AHPs) and decision makers within the organization who provide HIV-related services across the care continuum. This position is responsible for covering the AL – KY – TN Territory.

Requirements

• Bachelor’s degree in Public Health, Healthcare Administration, Social Work, Nursing, Business, or a related field (Master’s preferred).
• 3-5 years of experience in HIV community engagement, pharmaceutical sales, healthcare account management, or public health.
• Strong account management and customer relationship skills.
• Understanding of HIV treatment and prevention strategies, health equity, and social determinants of health.
• Proficiency in data analytics and business performance tracking to monitor account success and treatment trends.
• Ability to develop and execute strategic engagement plans aligned with business objectives.
• Excellent presentation and communication skills for training and stakeholder collaboration.
• Strong project management and cross-functional collaboration abilities.
• Up to 50% travel required for customer engagement, conferences, and regional meetings.

Nice To Haves

• Experience working with Ryan White-funded programs, Community Health Centers, Health Departments, and HIV service organizations is a plus.

Responsibilities

• Identify, prioritize, and develop strong network inclusive of HIV ecosystem stakeholders and AHPs who influence HIV treatment decisions and ensure PLWH remain engaged in care.
• Execute engagement strategies that align with market needs, enhance appropriate product utilization, and support the company’s HIV portfolio.
• Collaborate with AHPs to understand evolving HIV priorities and support with relevant resources to address treatment gaps and barriers.
• Leverage approved resources to engage with AHPs and provide approved materials for AHPs to use with PLWH.
• Gather insights from AHPs and identify high-impact engagement opportunities.
• Manage key accounts across Ryan White Clinics, Community Health Centers, Health Departments, and HIV-focused organizations.
• Develop account-level strategies to optimize engagement and increase appropriate product adoption.
• Utilize data analytics and business intelligence tools to track account performance and brand utilization
• Collaborate cross-functionally with sales to drive customer-centric engagement that support business growth and greater ecosystem understanding.
• Assist in the identification of engagement opportunities at community events with AHPs and other key stakeholders within the account.
• Maintain understanding of funding streams and reimbursement models impacting publicly and privately funded HIV programs.
• Leverage insights to refine strategic account planning and enhance execution effectiveness.

Benefits

• The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
• We offer a comprehensive package of benefits.
• Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.
• More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level