Community Ecosystem Engagement Lead - AL - TN - KY

MSD•North Wales, PA

1d•Hybrid

About The Position

The Community Ecosystem Engagement Lead (CEEL) is responsible for developing strong networks within Ryan White HIV/AIDS Program Clinics, Community Health Centers, Health Departments, and Community-Based Organizations. The CEEL will engage with Allied Healthcare Professionals (AHPs) and decision makers within the organization who provide HIV-related services across the care continuum. This position is responsible for covering the AL – KY – TN Territory. Key Responsibilities AHP Engagement & Market Impact Identify, prioritize, and develop strong network inclusive of HIV ecosystem stakeholders and AHPs who influence HIV treatment decisions and ensure PLWH remain engaged in care. Execute engagement strategies that align with market needs, enhance appropriate product utilization, and support the company’s HIV portfolio. Collaborate with AHPs to understand evolving HIV priorities and support with relevant resources to address treatment gaps and barriers. Leverage approved resources to engage with AHPs and provide approved materials for AHPs to use with PLWH. Gather insights from AHPs and identify high-impact engagement opportunities. Major workload centers in this territory include: Account Management & Business Performance Manage key accounts across Ryan White Clinics, Community Health Centers, Health Departments, and HIV-focused organizations. Develop account-level strategies to optimize engagement and increase appropriate product adoption. Utilize data analytics and business intelligence tools to track account performance and brand utilization Collaborate cross-functionally with sales to drive customer-centric engagement that support business growth and greater ecosystem understanding. Community & Stakeholder Collaboration Assist in the identification of engagement opportunities at community events with AHPs and other key stakeholders within the account. Maintain understanding of funding streams and reimbursement models impacting publicly and privately funded HIV programs. Leverage insights to refine strategic account planning and enhance execution effectiveness. Why Join Us? This is an opportunity to drive impact in HIV care, manage strategic accounts, and contribute to business performance while supporting public health initiatives. If you’re passionate about community engagement, healthcare innovation, and market growth, we encourage you to apply!

Requirements

Bachelor’s degree in Public Health, Healthcare Administration, Social Work, Nursing, Business, or a related field (Master’s preferred).
3-5 years of experience in HIV community engagement, pharmaceutical sales, healthcare account management, or public health.
Strong account management and customer relationship skills.
Understanding of HIV treatment and prevention strategies, health equity, and social determinants of health.
Proficiency in data analytics and business performance tracking to monitor account success and treatment trends.
Ability to develop and execute strategic engagement plans aligned with business objectives.
Excellent presentation and communication skills for training and stakeholder collaboration.
Strong project management and cross-functional collaboration abilities.
Up to 50% travel required for customer engagement, conferences, and regional meetings.
Account Management
Adaptability
Business Data Analytics
Business Performance Management
Collaborative Development
Commercial Account Management
Contract Management
Customer-Focused
Customer Needs Assessments
Data Analysis
Engagement Management
Engagement Strategies
Healthcare Innovation
Health Care Systems
Market Analysis
Pharmaceutical Sales
Product Knowledge
Project Management
Public Health
Public Health Research
Sales Proficiency
Sales Target Achievement
Social Determinants of Health
Stakeholder Engagement

Nice To Haves

Experience working with Ryan White-funded programs, Community Health Centers, Health Departments, and HIV service organizations is a plus.

Responsibilities

Identify, prioritize, and develop strong network inclusive of HIV ecosystem stakeholders and AHPs who influence HIV treatment decisions and ensure PLWH remain engaged in care.
Execute engagement strategies that align with market needs, enhance appropriate product utilization, and support the company’s HIV portfolio.
Collaborate with AHPs to understand evolving HIV priorities and support with relevant resources to address treatment gaps and barriers.
Leverage approved resources to engage with AHPs and provide approved materials for AHPs to use with PLWH.
Gather insights from AHPs and identify high-impact engagement opportunities.
Manage key accounts across Ryan White Clinics, Community Health Centers, Health Departments, and HIV-focused organizations.
Develop account-level strategies to optimize engagement and increase appropriate product adoption.
Utilize data analytics and business intelligence tools to track account performance and brand utilization
Collaborate cross-functionally with sales to drive customer-centric engagement that support business growth and greater ecosystem understanding.
Assist in the identification of engagement opportunities at community events with AHPs and other key stakeholders within the account.
Maintain understanding of funding streams and reimbursement models impacting publicly and privately funded HIV programs.
Leverage insights to refine strategic account planning and enhance execution effectiveness.

Benefits

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.
More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

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