Community Director

HSL Asset Management • Tucson, AZ

9d • $50,000 - $70,000

About The Position

The Community Director is responsible for and effectively manages all aspects of property operations.

In addition to training the Assistant Community Director, the Community Director is required to supervise all team members and reports to the Regional Asset Manager.

The ideal candidate for our Community Director position is both a natural leader and helpful team-player and must be a problem-solving community representative with a positive attitude, great personality, and the ability to succeed in an exciting, energetic, service-oriented, and resident-focused team environment.

Requirements

• Communication skills (both verbal and written) and people skills for developing personal connections with staff, vendors, prospective residents, current residents, and HSL stakeholders including the ability to: Communicate over the telephone and in-person with prospects, residents, vendors, corporate and resident staff, etc. Function effectively in a sales, marketing, and customer service environment
• Identify issues, answer questions, and address concerns in a professional manner including effectively presenting information and responding to inquiries from groups of managers, clients, residents and the general public
• Read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Effectively present information to customers, clients, and other employees of the organization including speaking effectively before small groups
• Read and interpret documents, write short correspondence and memos, and compile routine reports and correspondence in a timely and accurate manner
• Add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions and to compute rates, ratios, discounts, commissions, and bonuses
• Translate financial and legal real estate terminology into common language and interpret a variety of instructions in any form
• Solve practical problems and deal with a variety of variables in situations where only limited standardization exists
• Basic bookkeeping, computer, internet, email, presentation, and typing skills
• 40 hour flexible work week: Employee will be required to work a flexible work week Weekly schedule - Weekends are required
• High school diploma or GED equivalent
• Reliable transportation for use in business related tasks/duties as assigned, including a Valid driver’s license and current automobile insurance

Nice To Haves

• Bilingual language skills (i.e., Spanish) not required, but is a plus
• Conflict resolution experience, especially as it relates to staff, is a plus
• One-year experience and/or training in sales, apartment leasing, property management, real estate, or a related field is preferred
• ARM, CPM or CAM designations is a plus
• Working knowledge of or experience with eviction law, Fair Housing mandates and other legal issues affecting property management
• Computer proficient in Windows, MS Office, Word, Excel, Outlook, Internet
• Experience with various property management software, such as YARDI, RentCafe and YieldStar, is preferred

Responsibilities

• Managing the Assistant Community Director and Leasing staff and directing, coordinating, and evaluating the Maintenance team
• Hiring, terminating, training, motivating and supervising on-site staff, in accordance with HSL standards, including: New employee onboarding and indoctrination Annual performance reviews Review and approval of timesheets Instructing and advising on-site staff of employee procedures and guidelines Ongoing training with office staff regarding processes, procedures, workplace safety, etc. Maintaining accurate payroll records
• Leading the formulation of annual budgets and is responsible for staying within the established budget guidelines throughout the year
• Ensuring all rents are collected when due, posted in a timely manner, and that all bank deposits are made immediately
• Performing resident evictions as needed or directed
• Communicating effectively with vendors, contractors, and HSL stakeholders concerning work scheduling, billings, certificates of insurance, etc.
• Managing all aspects of lease terms, including conflict resolution, move-in procedures, eviction processes, safety procedures, and financial transactions
• Approving and submitting all invoices to the Corporate Office for payment, maintaining accurate records, and submitting required reports to the Corporate Office as required
• Inspecting move-in/move-outs with residents and reviewing all notices to vacate to determine the cause of the move-out
• Initiating and implementing policies and procedures to maintain resident communications including service requests, complaints, inquiries, etc.
• Ensuring all lease files are complete, accurate, approved, and properly executed
• Opening the community’s leasing office on schedule and ensuring the condition of the office, common areas, and model apartments meet HSL standards
• Attending scheduled corporate management meetings
• Reporting all liability and community-related incidents to the Corporate Office immediately
• Ensuring that all workers' compensation claims are reported, and proper paperwork is completed
• Shopping competition and maintaining awareness of market conditions, competitive changes, and industry trends via monthly surveys, trade publications, professional organizations, local associations, etc., including verifying quality and accuracy of outside advertising sources and providing trend report information as required
• Performing all leasing duties as needed
• Completing any additional duties assigned by the Regional Asset Manager

Benefits

• Bonus compensation: on-call bonuses, community performance-based bonus eligibility, referral bonuses, etc.
• Competitive base pay: $50,000 to $70,000/annually (depending on experience and location of community)
• Employee lease rental discounts of 20% (excludes Encantada and Flin branded properties)
• Paid vacation, personal, and sick time that accrues from day one
• Paid off-site and on-the-job training
• Medical plans (subsidized by HSL), Dental plans, Vision and Short-Term Disability
• Company paid benefits include Long-Term Disability, Group Life Insurance, Employee Assistance plan and 401k retirement plan with 50% match up to 3% of income
• Huge potential for growth and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees