Community Director

HSL Asset Management•Tucson, AZ

22h•Onsite

About The Position

HSL is a locally owned and operated real estate development and management company that has been headquartered in Tucson, Arizona for almost 50 years. With 30+ multi-family apartment communities across Arizona consisting of over 10,000 apartment homes and more than 300 incredible employees who help us manage them, we are looking for highly motivated, success-driven, service-oriented people to help us continue to grow our footprint across the Southwest. The Community Director is responsible for and effectively manages all aspects of property operations. In addition to training the Assistant Community Director, the Community Director is required to supervise all team members and reports to the Regional Asset Manager. The ideal candidate for our Community Director position is both a natural leader and helpful team-player and must be a problem-solving community representative with a positive attitude, great personality, and the ability to succeed in an exciting, energetic, service-oriented, and resident-focused team environment.

Requirements

Communication skills (both verbal and written) and people skills for developing personal connections with staff, vendors, prospective residents, current residents, and HSL stakeholders including the ability to: Communicate over the telephone and in-person with prospects, residents, vendors, corporate and resident staff, etc., Function effectively in a sales, marketing, and customer service environment, Identify issues, answer questions, and address concerns in a professional manner including effectively presenting information and responding to inquiries from groups of managers, clients, residents and the general public, Read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, Effectively present information to customers, clients, and other employees of the organization including speaking effectively before small groups, Read and interpret documents, write short correspondence and memos, and compile routine reports and correspondence in a timely and accurate manner, Add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions and to compute rates, ratios, discounts, commissions, and bonuses, Translate financial and legal real estate terminology into common language and interpret a variety of instructions in any form, Solve practical problems and deal with a variety of variables in situations where only limited standardization exists
Basic bookkeeping, computer, internet, email, presentation, and typing skills
40 hour flexible work week
Weekly schedule - Weekends are required
High school diploma or GED equivalent
Working knowledge of or experience with eviction law, Fair Housing mandates and other legal issues affecting property management
Computer proficient in Windows, MS Office, Word, Excel, Outlook, Internet
Reliable transportation for use in business related tasks/duties as assigned, including a Valid driver’s license and current automobile insurance
Passing a background check and drug screening

Nice To Haves

Bilingual language skills (i.e., Spanish)
Conflict resolution experience, especially as it relates to staff
One-year experience and/or training in sales, apartment leasing, property management, real estate, or a related field
ARM, CPM or CAM designations
Experience with various property management software, such as YARDI, RentCafe and YieldStar

Responsibilities

Managing the Assistant Community Director and Leasing staff and directing, coordinating, and evaluating the Maintenance team
Hiring, terminating, training, motivating and supervising on-site staff, in accordance with HSL standards, including: New employee onboarding and indoctrination, Annual performance reviews, Review and approval of timesheets, Instructing and advising on-site staff of employee procedures and guidelines, Ongoing training with office staff regarding processes, procedures, workplace safety, etc., Maintaining accurate payroll records
Leading the formulation of annual budgets and is responsible for staying within the established budget guidelines throughout the year
Ensuring all rents are collected when due, posted in a timely manner, and that all bank deposits are made immediately
Performing resident evictions as needed or directed
Communicating effectively with vendors, contractors, and HSL stakeholders concerning work scheduling, billings, certificates of insurance, etc.
Managing all aspects of lease terms, including conflict resolution, move-in procedures, eviction processes, safety procedures, and financial transactions
Approving and submitting all invoices to the Corporate Office for payment, maintaining accurate records, and submitting required reports to the Corporate Office as required
Inspecting move-in/move-outs with residents and reviewing all notices to vacate to determine the cause of the move-out
Initiating and implementing policies and procedures to maintain resident communications including service requests, complaints, inquiries, etc.
Ensuring all lease files are complete, accurate, approved, and properly executed
Opening the community’s leasing office on schedule and ensuring the condition of the office, common areas, and model apartments meet HSL standards
Attending scheduled corporate management meetings
Reporting all liability and community-related incidents to the Corporate Office immediately
Ensuring that all workers' compensation claims are reported, and proper paperwork is completed
Shopping competition and maintaining awareness of market conditions, competitive changes, and industry trends via monthly surveys, trade publications, professional organizations, local associations, etc., including verifying quality and accuracy of outside advertising sources and providing trend report information as required
Performing all leasing duties as needed
Completing any additional duties assigned by the Regional Asset Manager

Benefits

Bonus compensation: on-call bonuses, community performance-based bonus eligibility, referral bonuses, etc.
Employee lease rental discounts of 20% (excludes Encantada and Flin branded properties)
Comprehensive full-benefits package including: Paid vacation, personal, and sick time that accrues from day one
Paid off-site and on-the-job training
Medical plans (subsidized by HSL)
Dental plans
Vision and Short-Term Disability
Company paid benefits include Long-Term Disability, Group Life Insurance, Employee Assistance plan and 401k retirement plan with 50% match up to 3% of income
Huge potential for growth and career advancement
You will get the tools, training, and support needed to grow and get better
Owner/Operators who make the decisions, not a third-party management company
HSL is embedded in the local community; philanthropy and charitable giving is at our core #ItsAboutCommunity
We strive to provide excellent service and living conditions for every resident
Continued growth and expansion in Arizona have made us the industry leader