Community Digital Manager

JeffreyM Consulting•Austin, TX

11d

About The Position

We are launching a new digital community experience — and this role will be its inaugural manager. The Community Digital Manager will be responsible for establishing the operational and engagement foundation for this space, serving as the driver of platform health, member experience, and the programs that bring the community to life every day. This is an opportunity to build the next iteration of enterprise-grade community in our new AI world.

Requirements

Bachelor's degree preferred or equivalent work experience required.
3-4 years of experience in community management, digital program management, or B2B customer marketing.
Hands-on experience with community platforms (e.g., Higher Logic, Bevy, Khoros, or similar); familiarity with platform administration, vendor management, and technical roadmap coordination.
Demonstrated ability to design and scale automated, tech-forward programs with measurable impact.
Strong relationship-building skills with the ability to engage authentically with community members and collaborate effectively across internal teams.
Highly organized with a data-driven approach to monitoring trends, measuring program performance, and iterating based on results.
Comfortable as a visible, named representative of the client within the community.

Nice To Haves

Experience in construction technology, B2B SaaS, or enterprise software environments is a plus.

Responsibilities

Partner with the Community Programs Manager, Special Initiatives, to successfully relaunch our digital experience
Own end-to-end administrative management of the US-based community platform experience, driving positive platform health, member experience, and performance.
Develop and maintain a long-term platform development roadmap, including a phased plan to introduce regional and audience-based experiences over time.
Manage day to day vendor relationships and the platform development roadmap for Bevy and Higher Logic.
Manage internal partnership and technical roadmap alignment with the GET team, Web team, SEO team, and other relevant stakeholders to ensure continued refinement and that the community platform integrates seamlessly across the ecosystem.
Run monthly, quarterly, and yearly platform performance metrics, providing strategic direction on long-term benchmarking — including best practice calibration as the AI landscape evolves and new opportunities to enhance the community experience emerge.
Run community moderation standards, policies, and day-to-day execution to ensure a safe, inclusive, and high-quality member environment.
Manage the member support function, ensuring timely and helpful responses to member inquiries and escalations.
Build and manage the community content and engagement calendar, ensuring a consistent cadence of programming that drives active participation and value.
Design and execute engagement initiatives — including campaigns, challenges, featured discussions, and AMAs — that deepen member relationships and contribute to retention and product adoption goals.
Improve group intake, enablement, and activation workflows, establishing set criteria for groups and ensuring a vibrant experience.
Serve as the primary community liaison for internal teams (e.g., Product, CS, Marketing), coordinating collaborative content and engagement opportunities.
Manage community input loops to surface member feedback and insights to relevant internal stakeholders.
In partnership with the Community Programs Manager, Special Initiatives, design, launch, and continuously iterate on a highly automated SME program (targeting 90% + automation) that is low-lift to manage but delivers high impact for members and the business.
Build, deploy, and refine the SME recruitment plan, including criteria, outreach approach, and onboarding experience.
Host quarterly SME networking meetups to build cohort connection and surface insights from the field.
Support community events as required, including hosting a quarterly in-person event in our Austin office in partnership with the Community Events Manager.