Community Development Representative

Race Communications•Merced, CA

1d•$24 - $28•Onsite

About The Position

The Community Development Representative will be the primary point of contact for Homeowners Associations (HOAs), property managers, and private property owners. Your role is to facilitate smooth communication and collaboration between these stakeholders and our Customer Support team during the planning, construction, and deployment of network infrastructure. You will be responsible for managing relationships, addressing concerns, and ensuring project compliance with community guidelines and local regulations. This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.

Requirements

Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High school diploma or equivalent required
Minimum of two years of experience in a customer service, administrative, or coordination role
Proficient geographical knowledge of service areas and adept at interpreting maps
Ability to travel as needed, with potential travel requirements of up to 25%
Willingness and capability to travel to meet the needs of Homeowners Associations (HOAs)
Flexibility to work weekdays, evenings, and holidays as needed
Must be able to speak, read, write, and understand English as the primary language used in the workplace
Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
Functional use of common office equipment, computers, and office software

Nice To Haves

Familiarity with the telecommunications or IT industry is preferred
Spanish bilingual skills are desirable

Responsibilities

Customer Advocacy and Relationship Management: Actively advocates for customers' needs and interests, ensuring their voices are heard
Identifies customer issues and needs through maintaining strong relationships with both customers and internal stakeholders
Process Oversight and Improvement: Provides oversight and audits the communication and coordination processes between OSP teams, HOAs, property managers, and private owners to ensure timely and effective project execution
Identifies and implements improvement activities to enhance how OSP teams engage with communities, addressing concerns
Incident Management and Resolution: Takes ownership of critical incidents, coordinates with resolution parties, and facilitates post-incident reviews to prevent recurrence
Community Engagement and Communication: Investigates Homeowners Associations (HOAs) and engages with property managers, private owners and board members
Represents the company at HOA Meetings, fostering relationships and gaining community support
Reporting and Analysis: Generates various reports to monitor departmental key performance indicators (KPIs)
Performs daily and weekly reporting of order statuses and issues to their manager, ensuring transparency and accountability
Vehicle Maintenance and Travel: Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
Maintains a clean driving record as defined by the current fleet insurance underwriter
Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors, including businesses and/or residents depending on the nature of the job
May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed
Safety Awareness and Compliance: Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork
Understands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)
Upholds a secure work environment by adhering to regulations, procedures, and company policies, ensuring safety standards are consistently maintained
Additional duties as required.