Community Development Coordinator (Dallas, Texas)

CVS Health

1d•Onsite

About The Position

The Community Development Coordinator is responsible for the promotion of Aetna brand recognition and identification, as well as for increasing Aetna Better Health of Texas membership growth and retention. This role involves conducting monthly outreach activities including community events, member activities, education, site visits, meetings, and member outreach calls. The coordinator will market value ads, member renewal of benefits, health education, and community resources in the field. Proper documentation of outreach activities in Salesforce is required, along with building an outreach calendar 90-days out to meet monthly production metrics. The role also involves developing strong collaborative relationships with local government, independent school districts, colleges/universities, state agencies and communities, faith-based, non-profit, and social service agencies. Compliance with departmental standards for quality and outreach activities, as well as training initiatives (market training, onboarding, compliance, Texas Health Steps, CHW Health Education topics, and annual CVS training modules), is essential. The coordinator will also support social media outreach events and activities, and ABHTX/CVS Health Outreach Vehicle events/activities, and perform other duties as assigned.

Requirements

2+ years of experience in community outreach within the HMO (Health Maintenance Organization), healthcare, and/or insurance industries.
Must reside in Dallas, Texas.
Willingness to work Monday-Friday from 8am-5pm Central Standard Time, with a willingness to work on evenings & weekends as needed.
Ability to travel within Dallas, Texas up to 60-75% of the time.
High school diploma or GED.

Nice To Haves

5+ years of experience in community outreach within the HMO (Health Maintenance Organization), healthcare, and/or insurance industries.
Bachelor’s degree in marketing or a closely related field, or an equivalent combination of formal education and recent, related experience.
Bilingual (English/Spanish).
Demonstrated proficiency with Microsoft Office (Word, Outlook, Teams, Excel).
Demonstrated proficiency with Salesforce.

Responsibilities

Conduct monthly outreach in all services to include community events, member activities, member education, site visits, meetings, and member outreach calls.
Market value ads, member renewal of benefits, health education, and community resources in field during outreach events, presentations, site visits, member education, and meetings.
Conduct proper documentation of outreach activities in Salesforce.
Build outreach calendar 90-days out to meet monthly production metrics.
Ensure continuous development of strong collaborative relationships with local government, independent school districts, colleges/universities, state agencies and communities, faith based, non-profit, and social service agencies.
Meet all departmental standards for quality and compliance of outreach activities.
Maintain compliance with all training initiatives to include market training, onboarding, compliance, Texas Health Steps, CHW (Community Health Worker) Health Education topics and annual CVS training modules.
Provide support to all social media outreach events and activities.
Provide support to all ABHTX (Aetna Better Health of Texas)/CVS Health Outreach Vehicle events/activities.
Perform other duties as assigned.