Community Development Advisor

Northstar Memorial Group•San Mateo, CA

2d•$60,000 - $150,000

About The Position

The Community Development Advisor is responsible for generating pre-need sales for locations in the assigned market area including cemetery property, cemetery merchandise, cemetery services and prearranged funeral/Cremation plans.

Requirements

High School Diploma or equivalent
Valid drivers license and satisfactory driving record.
Must have reliable transportation.
Knowledge of current federal, state and local regulations related to the cemetery and funeral industry.

Responsibilities

Actively builds relationships in the community to educate and guide families in their preplanning decisions
Excels in his/her ability to set an appointment, give a preplanning guide presentation, and product presentation
Provides professional park tours of each location within their area
Completes paperwork timely, neatly and accurately, including all specific requirements for contract processing
Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement
Uses CRM to track all contacts and ensure professional follow-up
Contacts new and existing customers to discuss how specific products or services can meet their needs
Prospects daily using multiple methods including cold calling, door knocking, mailers, seminars, and outside events
Provides world class customer service, a positive attitude, and a willingness to do Whatever it takes
Keeps current in areas as they relate to our profession (veterans benefits, social security benefits, end of life decisions, etc.)
Builds relationships with churchs, civic groups, veteran organizations, hospice, senior living, & other community groups. Once relationships are established, pre-planning seminars are scheduled and conducted in accordance with NorthStar Memorial Groups established program.
Works multiple prospecting avenues such as, web leads, Seminars, park patrolling, file reviews, direct mail, and all other prospecting methods in accordance with NorthStars sales playbook.
Schedules 10-12 Pre-Need appointments each week that are tracked in the CRM.
Answers telephone inquiries about cemetery products and services pre-need planning.
Attends training programs scheduled with sales leaders and regional leadership.