Community Data & Partnerships Coordinator

Contra Costa Crisis Center•Walnut Creek, CA

1d•$65,000 - $75,000•Onsite

About The Position

The Community Data & Partnerships Coordinator is responsible for the governance, integrity, and operational effectiveness of the Crisis Center’s data systems, with primary responsibility for the WellSky and 211 resource databases. This role ensures that data used across 211, 988, and related programs is accurate, current, compliant with InformUSA standards, and configured to meet contractual, reporting, and quality assurance requirements. The position operates within the Operations department and functions with a high degree of independence and professional judgment. In addition to data governance and reporting, the role supports community engagement activities that strengthen provider relationships, data accuracy, and shared understanding of the Center’s services.

Requirements

Bachelor’s degree in human services, public health, data management, communications, or a related field, or equivalent experience.
Demonstrated experience in database management, data governance, reporting, or information and referral systems.
Experience working collaboratively with community partners and diverse stakeholders.
Strong analytical skills with the ability to interpret and communicate data clearly.
Exceptional attention to detail, organization, and data accuracy.
Excellent written and verbal communication skills, including public presentation.
Ability to work independently, set priorities, and exercise professional judgment on matters of operational significance.
High level of professionalism and discretion when working with sensitive information.
Commitment to equity, cultural responsiveness, and trauma-informed practice.

Nice To Haves

Experience with WellSky database systems strongly preferred.
Familiarity with 211 systems, InformUSA standards, and taxonomy practices preferred.

Responsibilities

Database Governance & System Configuration
Govern and maintain the WellSky and 211 resource database to ensure accuracy, consistency, integrity, and timeliness of information.
Independently apply InformUSA taxonomy, eligibility standards, and inclusion/exclusion criteria, exercising professional judgment where interpretation is required.
Design, configure, and maintain assessments, data fields, workflows, and reporting structures within WellSky to support new and existing contracts, program requirements, quality assurance processes, and operational reporting.
Translate service models and contractual requirements into functional data collection tools and system configurations.
Maintain disaster and emergency resource listings in alignment with agency response protocols and national standards.
Data Reporting, Quality Assurance & Compliance
Generate, interpret, and validate reports, dashboards, and data extracts for leadership, funders, contracts, audits, and quality assurance.
Conduct data audits and quality assurance reviews to identify inaccuracies, gaps, or system issues and recommend corrective actions or system enhancements.
Ensure reliability of data used for compliance, public reporting, and operational decision-making.
Serve as an internal resource for data integrity and reporting consistency across programs.
Collaboration & Community Engagement
Collaborate with Operations leadership, the Clinical Director, Call Center leadership, and the Executive Director to ensure data systems accurately reflect service delivery and reporting obligations.
Maintain working relationships with community providers and partners to ensure timely updates to service listings, eligibility criteria, and contact information.
Represent the Crisis Center at meetings, trainings, and presentations related to data systems, community resources, and service access, in coordination with leadership as appropriate.
Support organizational visibility and shared understanding of 211 and 988 services through accurate data and clear communication.
Organizational Support
Provide technical guidance and training to staff and partners related to database use, assessments, and reporting tools.
Support onboarding of staff and volunteers as it relates to data systems and resource navigation.
Contribute data insights and recommendations to support continuous improvement, strategic planning, and funding efforts.
Participate in cross-departmental initiatives that strengthen operational effectiveness.