Community CX (Customer Experience) Specialist
About The Position
Bubble is hiring a Community CX Specialist to deliver exceptional day-to-day support to our most passionate brand fans: the Bubble ambassador community. You’ll be the front line of the Bubble brand—owning daily communication with ambassadors, guiding new members through the program, solving inquiries with speed and empathy, and ensuring our community feels seen, supported, and celebrated. This role sits at the intersection of community engagement and CX operations. You’ll combine warm, human connection with operational rigor—managing a high volume of inquiries, maintaining program quality standards, and surfacing community insights that shape strategy.
Requirements
- 2+ years in customer experience, community management, or influencer/creator support.
- Exceptional written communication skills; able to communicate with warmth and clarity at scale.
- Strong multitasking and time-management skills; comfortable managing high inquiry volume.
- Familiarity with CX platforms (e.g., Zendesk, Gorgias, HubSpot) and major social platforms (TikTok, Instagram).
- Collaborative, empathetic, resourceful, and excited to be on the front lines of a fast-growing community.
- Genuine enthusiasm for skincare and for Bubble’s mission of making effective skincare accessible, inclusive, and fun.
Responsibilities
- Serve as the primary point of contact for Bubble ambassadors—responding to daily inquiries across email, platform inboxes, and social channels.
- Troubleshoot issues and questions with empathy, escalating as needed to internal teams.
- Ensure all interactions reflect Bubble’s voice: warm, clear, and joyfully human.
- Guide new ambassadors through the application and onboarding process, ensuring a seamless experience.
- Support review and processing of ambassador applications, maintaining program standards.
- Assist in content review and moderation to ensure ambassador-generated content aligns with program guidelines.
- Manage tickets through CX platforms (e.g., Zendesk, Gorgias, HubSpot), ensuring timely and accurate responses.
- Maintain internal FAQs, response templates, and escalation guides to drive consistency and speed.
- Identify recurring issues or trends and proactively propose solutions.
- Monitor community sentiment and flag emerging themes, questions, or opportunities to the Community and Influencer teams.
- Contribute to weekly and monthly reporting with qualitative insights that contextualize program performance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
