Community Coordinator

New Reach Media•Tempe, AZ

79d

About The Position

As our Community Coordinator, you’re the heartbeat of our online communities — the friendly face, the encouraging voice, and the one who keeps the good vibes flowing. You’ll help our members feel seen, supported, and fired up to learn, grow, and connect. From live Zoom sessions to buzzing Facebook discussions, you’ll make sure every interaction reflects our company’s values and energy. You’ll work closely with our Senior Community Coordinators, Member Experience Managers, and Brand Directors to spark engagement, strengthen relationships, and keep our members coming back for more.

Requirements

2+ years of experience in community management, customer success, or member engagement.
A knack for keeping online spaces positive, productive, and fun.
Strong time management and organization — you can juggle multiple priorities with ease.
Stellar communication skills — both written and spoken — able to communicate effectively with all types of individuals, from new members to high level speakers and consultants.
Tech-savvy across Facebook, Zoom, Kajabi (or similar platforms).

Nice To Haves

A creative problem-solver who loves helping people.
Bonus points for experience in Real Estate, Education, or Member/Student Services.
Bachelor’s degree or equivalent experience preferred — but passion and people skills go a long way!

Responsibilities

Keep the conversation alive: Lead and moderate discussions inside our private Facebook groups — keeping things on track, positive, and in line with company standards.
Run the show: Support live Zoom sessions like a pro — manage chats, track questions, and swoop in to fix tech hiccups before anyone even notices.
Team up for impact: Partner with Senior Coordinators and Experience Managers to launch new engagement ideas that keep our community thriving.
Travel for a few days 3 to 4 times a year.
Keep things organized: Manage member records, access permissions, and updates with accuracy and care.
Be the guide: Help members navigate our programs and resources, pointing them toward the right opportunities at the right time.
Collaborate creatively: Work with Brand Directors and other departments to make sure every project and campaign feels smooth, seamless, and aligned.
Listen and elevate: Keep a pulse on community feedback and share insights that help us level up the member experience.
Protect the vibe: Make sure every interaction reflects our company values — respectful, uplifting, and professional.
Handle the details: Stay on top of the behind-the-scenes tasks like documentation, reporting, and tracking communications.
Jump in where needed: Support the team in whatever ways help our members shine.

Benefits

Paid Time Off and Holidays Off
Health Package - Medical, Dental and Vision
Optional 24/7 tele-health support, short & long term disability and life insurance
401(k) with company match at 4%
Maternity and paternity leave
Free enrollment in our online courses
Servant leadership team with open door policy
Continued development and internal growth opportunities
Positive culture that values hard work and relationships
National and international volunteer opportunities
Frequent company events!