Community Connector (Must Reside in Phoenix-Metro Area)

Molina Healthcare•Phoenix, AZ

5d•Hybrid

About The Position

Molina Healthcare is hiring for Community Connectors in the Phoenix Metro area . This position serves as a member advocate and resource connector, using knowledge of the community and resources to engage and assist members in managing their healthcare needs. You will collaborate with and support the Healthcare Services team by providing non-clinical paraprofessional duties, including but not limited to, helping to complete annual paperwork, help direct and connect to resources, getting calls out to complete required screenings, etc. This important and critical role empowers members by helping them navigate and maximize their health plan benefits. This role will be a hybrid position where you will be mostly working remotely, however you must be available to see members in the community up to 50% of the time. An active Drivers License and reliable vehicle is required. Highly qualified candidates will have the following: Must reside in the Phoenix Metro area. Be highly customer centric with great communication skills, both written and verbal. Able and willing to meet with/work with members face to face in the community Experience in healthcare, home health, medical assisting, non-profits, social services, etc. Highly preferred is experience with Medicare, Medicaid, Managed Care, Must be familiar with MS Word and Excel. Above average computer skills needed as you will need to be able to navigate different computer systems.

Requirements

Must reside in the Phoenix Metro area
Be highly customer centric with great communication skills, both written and verbal
Able and willing to meet with/work with members face to face in the community
Experience in healthcare, home health, medical assisting, non-profits, social services, etc
Must be familiar with MS Word and Excel
Above average computer skills needed as you will need to be able to navigate different computer systems
HS Diploma/GED
Minimum 1 year experience working with underserved or special needs populations, with varied health, economic and educational circumstances
Must have valid driver’s license with good driving record and be able to drive within applicable state or locality with reliable transportation

Nice To Haves

Experience with Medicare, Medicaid, Managed Care
Associate degree in a health care related field (e.g., nutrition, counseling, social work)
Bilingual based on community needs.
Familiarity with healthcare systems is a plus.
Knowledge of community-specific culture.
Experience with or knowledge of health care basics, community resources, social services, and/or health education.
Current Community Health Worker (CHW) Certification preferred (for states other than Ohio and Florida, where it is required).
Active and unrestricted Medical Assistant Certification

Responsibilities

Serves as a community-based member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing their healthcare needs.
Collaborates with and supports the Healthcare Services team by providing non-clinical paraprofessional duties in the field, to include meeting with members in their homes, nursing homes, shelters, or doctor's offices, etc.
Empowers members by helping them navigate and maximize their health plan benefits.
Assistance may include scheduling appointments with providers; arranging transportation for healthcare visits; getting prescriptions filled; and following up with members on missed appointments.
Assists members in accessing social services such as community-based resources for housing, food, employment, etc.
Provides outreach to locate and/or provide support for disconnected members with special needs.
Conducts research with available data to locate members Molina Healthcare has been unable to contact (e.g., reviewing internal databases, contacting member providers or caregivers, or travel to last known address or community resource locations such as homeless shelters, etc.)
Participates in ongoing or project-based activities that may require extensive member outreach (telephonically and/or face-to-face).
Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.
Local travel may be required.
Reliable transportation and valid driver’s license required.