Community Connector

Molina Healthcare•Long Beach, CA

21h•Hybrid

About The Position

Molina Healthcare is hiring for a Community Connector in Central or Northern Nebraska. This is a member facing position that will be a blend of field and remote work. A Community Connector at Molina Healthcare plays a hands-on, member-facing role focused on improving health outcomes by addressing social determinants of health (SDoH). CCs live within the communities they serve, which helps build trust and relatability. You will be a bridge between healthcare and social support systems, helping members overcome barriers to care, and live healthier lives. CC’s conduct both face to face visits in members’ homes or community settings and telephonic outreach to build relationships and provide personalized support. Community Connectors often work closely with Molina Care Managers to ensure needs are coordinated. Our Community Connectors play an integral role in ensuring our members are connected to the resources they need to improve their lives and well-being. Community Connectors will handle all non-clinical inquiries and/or outreach to our members. This is a field-based role which requires community and home visits to our members. You can expect to meet with members face to face approximately 50% of the time. A valid driver’s license and reliable vehicle is required. Molina will reimburse for all travel. You will work remotely from your home office the remaining time. Highly Qualified Candidates Will Have The Following Experience: Background/experience in social services, social work, community engagement or any other type of work in which you’ve worked with vulnerable populations. Live in either central or northern Nebraska In-depth knowledge of the resources available in these areas and willingness to learn and connect with additional resources. Be a self-starter. Able to work both independently and also within the team. Excellent communication skills both verbal and written. Excellent computer skills. A passion for servicing the community in which you live.

Requirements

Background/experience in social services, social work, community engagement or any other type of work in which you’ve worked with vulnerable populations.
Live in either central or northern Nebraska
In-depth knowledge of the resources available in these areas and willingness to learn and connect with additional resources.
Be a self-starter. Able to work both independently and also within the team.
Excellent communication skills both verbal and written.
Excellent computer skills.
A passion for servicing the community in which you live.
HS Diploma/GED
Minimum 1 year experience working with underserved or special needs populations, with varied health, economic and educational circumstances.
Must have valid driver's license with good driving record and be able to drive within applicable state or locality with reliable transportation.

Nice To Haves

Associate's Degree in a health care related field (e.g., nutrition, counseling, social work).
Bilingual based on community need.
Familiarity with healthcare systems a plus.
Knowledge of community-specific culture.
Current Community Health Worker (CHW) Certification preferred (for states other than Ohio, Florida and California, where it is required).

Responsibilities

Serves as a community-based member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing their healthcare needs.
Collaborates with and supports the Healthcare Services team by providing non-clinical paraprofessional duties in the field, to include meeting with members in their homes, nursing homes, shelters, or doctor's offices, etc.
Empowers members by helping them navigate and maximize their health plan benefits.
Assistance may include scheduling appointments with providers; arranging transportation for healthcare visits; getting prescriptions filled; and following up with members on missed appointments.
Assists members in accessing social services such as community-based resources for housing, food, employment, etc.
Provides outreach to locate and/or provide support for disconnected members with special needs.
Conducts research with available data to locate members Molina Healthcare has been unable to contact (e.g., reviewing internal databases, contacting member providers or caregivers, or travel to last known address or community resource locations such as homeless shelters, etc.)
Participates in ongoing or project-based activities that may require extensive member outreach (telephonically and/or face-to-face).
Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.
50-80% local travel may be required. Reliable transportation required.