Community Center Customer Service Rep

City of Olathe • Olathe, KS

2d • $18 - $18 • Onsite

About The Position

Do you enjoy working with people and helping answer questions? Do you pride yourself on being organized and tactful? The City of Olathe is looking for a friendly face to help with a variety of responsibilities as part of our Customer Service team working part-time at the front desk of the Olathe Community Center. If you want to join a team that focuses on continuous improvement, innovation, and collaboration while providing valuable assistance to the Olathe public, this job may be just the fit for you! VARYING WORK HOURS RUN 7 DAYS A WEEK STARTING HOURLY PAY RANGE: $17.50 - $18.43 BASED ON EXPERIENCE For more details, review the full job details and requirements below. The Customer Service Representative I performs a variety of routine customer service-related functions such as handling telephone calls, processing Point of Sale (POS) transactions, assisting customers with questions and directions. The Customer Service Representative I is part of a job progression that includes Customer Service Representative I, II, and III.

Requirements

• Two years of customer service and administrative experience is required
• Excellent computer skills including proficiency with Microsoft Office basic functions
• Strong customer service, time management, and organization skills
• A high school diploma or equivalent is required
• Proficiency with verbal and written English language required

Nice To Haves

• Additional proficiency with Spanish preferred.

Responsibilities

• Greets customers and visitors with excellent customer service in a fast paced environment
• responds to customer inquiries in-person and through phone, email, or chat
• provides routine information and instruction regarding services, programs, and facilities
• actively works towards the successful resolution of customer concerns and escalates matters according to established practices
• Maintains customer records, information, and other details in support of services or programs
• uses systems and technology to support customers with forms, registrations, purchases, and other program requirements
• Follows facility and program policies and practices
• monitors customer access to facility and programs and enforces policies with respect and consistency

Benefits

• competitive pay
• health and dental coverage
• retirement plans
• educational reimbursement
• Employees can take advantage of the all-encompassing LiveWell wellness program to help them be their best selves—mentally, physically, socially, and financially.
• The City of Olathe champions continuous training and development for employees at all levels.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED