Customer Service Center Rep -Part Time
About The Position
If making an impact is important to you, you belong with the Marquette Bank Team. You'll enjoy the opportunity to make a difference for our customers and in our neighborhoods. You'll love our welcoming, supportive, friendly, team-centered work environment - including perks like an expansive benefits package, growth opportunities, gym subsidy, tuition reimbursement and community involvement opportunities! Come be a part of something bigger at Marquette Bank. Founded by John F. McCarthy in 1945, the bank has been committed to providing financial services to meet the savings and borrowing needs of southwest Chicagoland., We have continued to grow and are proud to be a modern neighborhood bank with 20 branch locations to serve our customers and communities. Pay Range: $18.00 - $19.25 The pay range is based on consideration of criteria such as required qualifications, experience, education and skills. Marquette Bank reserves the right to offer the selected applicant a salary commensurate with the applicant’s qualification, experience, education and skills. Position Summary: As a Customer Service Representative with Marquette Bank, you will be one of our customers’ most valuable resources. You will answer questions, address customer problems, and identify opportunities to cross-sell additional services. You will open new retail accounts, take consumer and small business loan applications, and applications for insurance and investments. You will have extensive contact with customers and potential customers requiring tact and judgment to handle sensitive issues as well as sales opportunities.
Requirements
- High school graduate or equivalent
- Excellent telephone skills are required.
- Strong interpersonal skills including good oral communication, effective listening skills and quality customer service skills
- Ability to use a personal computer and computer data system.
- Remain current in system knowledge, product knowledge, bank promotions, and system operations
Nice To Haves
- Previous sales or personal banking experience preferred.
- Fluent in Spanish and English preferred
Responsibilities
- Handle customer complaints and inquiries regarding Marquette Bank deposit accounts.
- Answer questions regarding service charges, overdrafts, statements, return items, balance inquiry, direct deposit, holds, phone transfer, funds availability, funds verification, interest payment information, lost/stolen checkbooks, ATM cards and Debit cards, and other miscellaneous customer questions.
- Handle mortgage and consumer loan related questions and concerns, including: auto debit inquiry, escrow information, payoff quotes, late charges, making a loan payment, payment information, and year-end notices.
- Open new retail deposit accounts.
- Complete information for consumer and small business loan applications, and applications for insurance and investment services.
- Recognize opportunities for cross-selling additional services and complete applications.
- Recognize trends in customer issues.
- Handle customer inquiries from on-line banking.
- Assist customers with retail delivery questions, including ATM locations, telephone banking, and internet banking.
- Remain current in product knowledge, bank promotions, and system operations.
- Actively comply with all applicable laws and regulations to include the Bank Secrecy Act, the Community Reinvestment Act, and all other deposit, lending, or non-deposit service regulations; adhering to the Bank’s internal policies, procedures, and risk management responsibilities contained in the Employee Handbook, the Employee Code of Conduct, and other applicable policies.
- Assume other related duties as required.
Benefits
- Marquette Bank’s total rewards package , for eligible employees, will vary based on the pay type of the position and may include variable pay such as performance-based incentives, commissions, target bonus and discretionary bonus.
- Marquette Bank also offers health insurance, term life and disability insurance, generous time off and two retirement plans: 401(k) Salary Savings Plan and Employee Stock Ownership Plan (ESOP), as well as other perks including a FREE FunRewards checking account.
- Available rewards may vary by location, job level, employment status, and years of service.
- To learn more about our rewards package, please visit: https://emarquettebank.com/about-us/benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
