Community Case Manager & Program Coordinator

Above and Beyond Family Recovery Center•Chicago, IL

13d•Onsite

About The Position

Above and Beyond Food Pantry seeks a full-time Community Case Manager & Program Coordinator to support and expand our case management and social services programming. This is a non-exempt, hourly position that is community-facing, structured, and hands-on. This position does not include staff supervision or people management responsibilities. The role may provide day-to-day task direction and coordination to volunteers, interns, or stipend-based program support staff to support program effectiveness. This role requires a professional who is proactive, organized, and comfortable initiating daily client engagement. Success in this position depends on consistently building relationships, encouraging participation in services, and maintaining organized, client-ready program operations. The position is structured as approximately 70% case management, outreach, and partnership coordination, and 30% program and pantry support. Duties are performed during scheduled work hours and may vary by day based on operational needs. This is not a remote role and is not an on-call position.

Requirements

Bachelor’s degree in Social Work, Human Services, or a related field, or equivalent professional experience
Minimum of 2 years of experience in case management, outreach, or direct service work
Demonstrated ability to independently engage clients and build participation in services
Strong organizational and time-management skills
Excellent interpersonal and communication skills
Ability to work in a fast-paced, community-based environment
Valid driver’s license and reliable transportation
Ability to lift up to 25 pounds
Willingness to become a Notary Public (training provided)
Must successfully complete a background check and onboarding process

Nice To Haves

Bilingual Spanish/English
Familiarity with Chicago’s West Side communities and local resources
Experience with trauma-informed care, harm reduction, or housing-insecure populations
Experience coordinating partnerships or group programming

Responsibilities

Proactively engage pantry clients during scheduled work hours to assess needs and encourage participation in case management services
Build and maintain an active caseload through direct, in-person outreach; this role does not rely solely on self-referrals
Provide short and long term case management support
Maintain timely, accurate case notes and documentation in accordance with organizational and funder requirements
Apply trauma-informed, client-centered, and culturally responsive practices
Identify service gaps and communicate program improvement recommendations to leadership
Establish and maintain working relationships with community partners, agencies, and service providers
Coordinate on-site partner visits, workshops, and group services during scheduled hours
Manage the program calendar in collaboration with leadership to ensure consistency and coverage
Provide day-to-day task guidance to volunteers, interns, or stipend-based program support staff assigned to the social services program
Support the organization, cleanliness, and readiness of program and pantry spaces
Set up and break down rooms for scheduled group sessions, workshops, and meetings
Prepare basic hospitality needs (coffee, water, materials) for clients, volunteers, and partners
Assist with basic needs distribution (hygiene items, diapers, harm reduction, etc.) as assigned
Provide general operational support to ensure smooth transitions before and after programs