Community Care Navigator Manager Clinical Services

Banner Health•Phoenix, AZ

2d•Hybrid

About The Position

Help lead health care into the future. As one of the largest nonprofit health systems in the country, Banner Health has both the stability that comes with success and the values you can be proud to represent. If you’re looking to leverage your abilities – you belong at Banner Health. The Community Care Navigator (CCN) program within Care Coordination strengthens Banner Health’s mission by supporting safe care transitions, improved patient outcomes, and streamlined system performance across both Banner and non Banner facilities. The department plays a critical role in connecting patients to resources, reducing barriers to care, and promoting continuity in the community setting. CCN leadership collaborates closely with facility Care Management teams, physicians, social workers, and operational partners to improve discharge efficiency, monitor throughput, and ensure patients receive the right level of care at the right time. Leaders in this space help advance strategic priorities by supporting LOS reduction, readmission avoidance, inter departmental collaboration, and high quality patient experiences. As the program expands across Arizona—including Phoenix, Tucson, and Yuma—the CCN Manager role becomes instrumental in driving consistency, strengthening partnerships, and ensuring staff readiness through training, coaching, and performance oversight. A day in the life of a CCN Manager is dynamic, relationship driven, and grounded in operational leadership. The manager begins each day monitoring staffing, coverage, patient volume, and daily priorities, while collaborating with Care Management partners at the facilities they support. Throughout the day they coach CCNs, handle escalations, and ensure alignment with workflows and expectations set through a matrix leadership structure—balancing input from both the Associate Director and operational partners. Their responsibilities include staff development, performance evaluation, reviewing throughput metrics, fostering relationships with facility teams, and supporting community based care navigation. The role includes hands on patient interaction, phone outreach, and frequent use of systems such as Cerner, Innovaccer, Excel, and Microsoft Office. Ultimately, the CCN Manager drives program growth, supports culture stewardship, and ensures each CCN is equipped to deliver high quality, patient centered care across the continuum. The role blends remote and on site work, requires travel to multiple locations across Arizona. 1-3 years of leadership & care coordination, social services, health plan operations experience highly preferred. Schedule: Monday - Friday 8am – 5pm Banner Plans & Networks (BPN) is an accountable care organization that joins Arizona's largest health care provider, Banner Health, and an extensive network of primary care and specialty physicians to provide the most comprehensive healthcare solutions for Maricopa County and parts of Pinal County. Through BPN, known nationally as an innovative leader in new health care models, insurance plans and physicians are coming together to work collaboratively to keep members in optimal health, while reducing costs. POSITION SUMMARY This position provides supervision and support of clinical operations, staff, and patients. Manages finances and personnel to ensure appropriate allocation of resources in providing quality patient care.

Requirements

Must possess a strong knowledge and understanding of clinical care as normally obtained through the completion of an associate’s degree in nursing, health care or related field.
May require clinical licensure applicable to area of practice.
Must possess a strong knowledge of clinical operations as normally demonstrated through 1-2 years of experience with relevant to patient population.
Must have the ability to develop and maintain working relationships with physicians, staff, patients, and families.
Knowledge of the requirements of applicable regulatory and accreditation agencies
Excellent human relations and communication skills.
May require possession of a valid driver’s license and be eligible for coverage under the company auto insurance policy.

Nice To Haves

1-3 years of leadership & care coordination, social services, health plan operations experience highly preferred.
Bachelor’s degree preferred.
Management or supervisory experience preferred.
Surgery Centers - Possess a strong knowledge and understanding of nursing and healthcare as normally obtained through the completion of a bachelor's degree in nursing (BSN).
Additional related education and/or experience preferred.

Responsibilities

Provides and facilitates patient centered care and patient flow and serves as a resource to employees for clinical and managerial support.
Promotes and participates in interdisciplinary patient care planning and education.
Assesses appropriate level of care for patient population.
Elevates utilization or care plan issues to leadership as appropriate.
Ensures effective use of resources, equipment and supplies.
Identifies and adjusts staffing levels needed to meet changing workload projections and provide safe, quality patient care.
Ensures smooth and efficient patient care management.
Assists with the development of budgets and ensures that targets are met.
Serves as a resource to patients, families, physicians, and staff by interpreting policies and facilitating care.
Provides departmental leadership by demonstrating effective communication skills, problem solving, and proactive conflict resolution to internal and external customers in situations.
Hires, leads, mentors, develops, and evaluates staff in a manner that promotes engagement, productivity, and ensures competencies.
Mentors staff to increase clinical skills, critical thinking, problem solving skills and promote retention.
Conducts individual and team goal setting, performance planning and evaluation.
Supports change and participates in the development, interpretation, implementation and evaluation of process improvement and quality management activities.
Works with staff to make necessary changes.
This position facilitates smooth coordination of care to ensure patient care needs are met while maintaining quality standards in a financially responsible manner.
Performs work with minimal supervision.
Assures efficient operations to meet customer needs.
Internal customers include physicians, staff, and management.
External customers include patients, families, and surrounding community.