Fall 2025 Community Building Assistant

St. Olaf College•Northfield, MN

19h•$12 - $13•Onsite

About The Position

Community Building Assistants (CBAs) are integral to the day-to-day function of the residence halls, serving as the primary greeters of their buildings, supporting housing operations, and providing assistance to students via front desk services. Transferable Skills: Customer Service skills, time management, crisis management, critical thinking skills, and teamwork.

Requirements

Enrolled in on-campus classes for Fall and Spring 2025-26 terms
Minimum cumulative/semester GPA of 2.3
Good academic standing
No open sanctions at time of start date
Assignment of academic probation or disciplinary sanctioning at any point during employment may result in immediate dismissal from this position
Ability to work independently with minimal supervision
Interpersonal communication skills, both verbal and electronic
Familiarity with Google Suite, especially Sheets, or a desire to learn
Can be trusted to handle confidential material as necessary
Commitment to equity, inclusion, and antiracism

Responsibilities

Operate the front desk as an initial point of contact and resource for residents in assigned hall
Verify the identities of all individuals entering the residence hall according to departmental procedures and guidelines
Greet residents as they enter and exit the building
Offer assistance to those not recognized as residents of the hall
Answer the phone and forward calls as appropriate
Check front desk items out to residents and appropriately document these transactions
Facilitation of check-in and check-out processes, including the distribution and collection of keys, student IDs, orientation materials, and parking permits
Maintain a positive and professional demeanor at all times when working
Maintain a clean, organized workspace
Understand, be able to articulate, and uphold College and Residence Life policies and procedures
Address policy violations as they occur
Refer concerns to appropriate Residence Life staff as they arise
Respond to and assist in emergency situations as necessary, within the scope of CBA training
Control access to residence hall storage
Appropriate documentation of items placed in or claimed from storage
Ensure storage guidelines are followed
Assist in storage room maintenance as assigned
Submit custodial and facilities work requests as necessary
Assist students in the use of custodial and facilities reporting forms
Assist students with lock-outs
Other building management responsibilities as assigned by Community Building Manager, Area Coordinator, or Assistant Director for Housing Operations
Attend group meetings with supervisor as required for scheduling, ongoing training, addressing concerns, and other items as they arise
Attend individual meetings with supervisor for mentorship, coaching, and evaluation on a regular basis
Other duties as assigned
Participation in Fall CBA Training.
CBAs shall operate the desk during Week One to assist in residence hall check-in.
Monthly 60-minute CBA In-Services are held on the third Thursday of each month at 6:30 pm.
Available to assist with the closing of the residence halls prior to break periods as assigned
Available to assist with the opening of residence halls by 10am the day before classes resume for a new academic term
Available to close all residence halls and assist in storage and desk staffing at the end of the Spring term.
CBAs must remain on campus until 5pm the day after Commencement.