Community Banker

Two Rivers Bank & Trust•Urbandale, IA

25d•Onsite

About The Position

Two Rivers Financial Group, Inc., through our wholly owned subsidiary of Two Rivers Bank & Trust offers financial solutions encompassing banking and wealth management services with locations in Ankeny, Burlington, Coralville, Davenport, Des Moines, Fort Madison, Keokuk, Mediapolis, Mount Pleasant, Urbandale, West Burlington, and West Point, Iowa. We are not only committed to providing excellent customer service and financial expertise, but Two Rivers is also extremely passionate about volunteering and investing in the communities we serve. Two Rivers is confident you will find opportunities and rewards with our company - whether you are a seasoned financial service professional or someone looking to begin a new career. Surround yourself with innovative solutions and empowered coworkers. Come join the Two Rivers Team!

Requirements

High school diploma or equivalent.
Prior enhanced banking experience and extensive knowledge of banking products and services.
Prior enhanced new account knowledge/experience.
Two or more years of consumer lending or comparable work experience.
Experience with computer operating (Windows)
MS Office software experience
Basic math
10 key skills
Exceptional internal and external customer service skills.
Demonstrate selling skills and abilities.
Attention to
Demonstration of excellent communication skills, both oral and written.
Strong organization skills and effective time

Responsibilities

Ensure a positive interaction with customers and non-customers during all interactions.
Responsible for obtaining pre-determined goals for service, sales and operations.
Responsible for establishing and updating retail services that meet the customer's need, resolving complaints and offering resolutions.
Perform all duties in accordance with bank policy and procedure and at highest standards of operational excellence.
Recommend appropriate accounts and services by explaining unique benefits to the customer in addition to features; as well as other products and services offered by TRFG entities.
Identify potentially fraudulent activity to help prevent loss to the Bank and our customers.
Actively use bank technology and resources to keep customer information current and inform them of additional ways we can meet their needs. (i.e. online banking, bill pay, etc.)
Perform other duties based on branch traffic and needs. (i.e. Teller duties)
Actively participate in community events to demonstrate support for the Two Rivers culture.
Develop and maintain relationships with customers to increase retention and customer satisfaction.
Keep current on regulations and legislation affecting consumer lending.
Maintain quality portfolios keeping past dues, document exceptions, classified credits, non-classified credits to a minimum for consumer loans.
Negotiate credit items including costs, repayment methods, and collateral requirements for consumer lending.