Community Banker

Two Rivers Careers•Burlington, IA

7h•Onsite

About The Position

This position is responsible for individual and business development activities and strategies that promote core deposit growth by attracting new business and building relationships with new and existing customers. This position is responsible for providing timely and efficient service to the customer while adhering to all bank and regulatory guidelines. This position is responsible for Consumer Lending responsibilities and maintaining borrower relationships.

Requirements

High school diploma or equivalent
Prior banking experience and extensive knowledge of banking products and services.
Prior new account knowledge/experience.
Two or more years of consumer lending or comparable work experience.
Experience with computer operating systems. (Windows)
MS Office software experience
Basic math skills.
10 key skills preferred.
Exceptional internal and external customer service skills.
Demonstrate selling skills and abilities.
Attention to detail.
Demonstration of excellent communication skills, both oral and written.
Strong organization skills and effective time management.

Nice To Haves

10 key skills preferred.

Responsibilities

Ensure a positive interaction with customers and non-customers during all interactions.
Responsible for obtaining pre-determined goals for service, sales and operations.
Responsible for establishing and updating retail services that meet the customer’s need, resolving complaints and offering resolutions.
Perform all duties in accordance with bank policy and procedure and at highest standards of operational excellence.
Recommend appropriate accounts and services by explaining unique benefits to the customer in addition to features; as well as other products and services offered by TRFG entities.
Identify potentially fraudulent activity to help prevent loss to the Bank and our customers.
Actively use bank technology and resources to keep customer information current and inform them of additional ways we can meet their needs. (i.e. online banking, bill pay, etc.)
Perform other duties based on branch traffic and needs. (i.e. Teller duties)
Actively participate in community events to demonstrate support for the Two Rivers culture.
Develop and maintain relationships with customers to increase retention and customer satisfaction.
Keep current on regulations and legislation affecting consumer and home equity lending.
Maintain quality portfolios keeping past dues, document exceptions, classified credits, non-classified credits to a minimum for consumer and home equity loans.
Negotiate credit items including costs, repayment methods, and collateral requirements for consumer and home equity lending.