Community Association Manager

Associa•Bethany Beach, DE

18h•$52 - $58

About The Position

A Community Association Manager is responsible for providing the overall supervision of assigned community association(s). The Community Association Manager interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

Requirements

3+ years of Community Association management experience.
Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
Professional customer service skills, communication skills (phone, interpersonal, written, verbal, etc.), and conflict resolution techniques.
Self-motivated, proactive, detail oriented and a team player.
Excellent project management abilities, strong time management and time critical prioritization skills.
Knowledge of business correspondence (grammar, structure, punctuation, spelling, etc.) and MS Office products (Word, Excel, Outlook, etc.) at a proficient level.

Nice To Haves

CMCA, AMS, or PCAM highly desired, or willingness to obtain, company paid.

Responsibilities

Travel to multiple community sites to oversee the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
Monitor corporate and client delinquency rates and collections process for account portfolio.
Prepare Board packages, facilitate and attend Board meetings per the management agreement and community events as needed.
Ensure Board of Directors is aware of legal actions involving the Association.
Maintain unit and contract files relating to the operations of the Association.
Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
Assist with RFPs, bidding, and vendor selection process. Make recommendations to The Board.
Responsible for oversight of Associa staff as contract provides.
Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
Oversee the AP process in accordance with Associa home office processes and procedures.
Other duties as assigned.