Community Association Manager

Associa•Ocean City, MD

13d•$53 - $58

About The Position

The Community Association Manager provides support to the Board of Directors, homeowners, and onsite staff of HOA and Condominium communities.The Community Association Manager will oversee all administrative, maintenance, and capital projects for multiple HOA and condominium communities assigned to the portfolio.

Requirements

2+ years of experience in community association, vacation rental, hospitality, or multi-family industries.
Understanding of the relationship among homeowners, Board of Directors, and the Onsite Manager.
Willingness to obtain CMCA, AMS, and PCAM, company paid.
Customer service driven and team oriented.
Understanding of financials to include the Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis.
Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
Excellent communication skills (written and spoken) and conflict resolution techniques.

Responsibilities

Travel to multiple HOA and condominium communities in Bethany Beach, DE area.
Meet and collaborate with onsite staff and members of the Board of Directors.
Hire, train, and develop staff.
Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
Issues violation letters to homeowners and follow-up to ensure remedied.
Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
Research and respond to inquiries in-person, by phone, and email.
Data enter and update information in the database; record and track documents and information.
Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and Reserve Studies.
Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
Prepare board packages. Coordinate and schedule monthly and annual board meetings.
Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
Other projects as assigned.