Community Association Manager

WPM Real Estate Management•Owings Mills, MD

45d•Onsite

About The Position

Provides professional and highly responsive customer service to a portfolio of condominiums and/or home owner associations. What you'll do Works with Condominium (condo) and/or Home Owner Association(HOA) boards to identify strategic operational priorities and creates a cohesive plan for execution. Organizes annual meetings for Owners, including preparation of notices, agendas and related documents. Oversees and/or manages day-to-day property operations directly or, if applicable, through on site staff. Prepares and presents budgets for effective property management. Tracks expenses and provides explanations for variances. Negotiates and oversees contracts executed on behalf of the Condominium and/or Home Owner Association. Performs site inspections on a regular basis, identifying maintenance, repair and enhancement opportunities to optimize property value and appeal. Initiates maintenance and repair projects, balancing Board priorities and budgets against quality and aesthetic considerations. Maintains solid relationships with assigned Boards to ensure continued and effective flow of information. Guides and assists members of the Boards in the development of policies and procedures consistent with good professional practice and in understanding their roles and responsibilities as Board members. Assists President of Association Real Estate Management in identifying and developing new client opportunities. Performs other duties as required.

Requirements

Must be advanced in Microsoft Office 365 (Word, Excel, & Outlook)
Able to learn new software programs quickly and efficiently
Able to work independently and within a team environment
Excellent organizational skills, ability to multi-task, prioritize, very detail oriented and great time management skills
Able work under pressure, meet deadlines and work in a very fast paced/demanding environment and produce quality error free work
Problem solver, independent thinker and self-initiator
Professional letter writing / spelling & grammar
Able to manage multiple schedules, projects and expectations
Experience with budgeting and financial management for an organization
Ability to review building and property conditions and identify areas requiring correction
Excellent time management and prioritization skills.
Excellent written communications with owners and staff at all levels in the organization.
Excellent verbal communication skills with owners and staff at all levels in the organization.
Superior customer service skills with ability to respond to clients with diplomacy, tact and patience.
Basic understanding of construction and repair tasks for property maintenance and construction.
Demonstrated attention to detail
Demonstrated ability to lead teams and facilitate discussions
Some knowledge of Microsoft Word.
Intermediate Microsoft Excel skills.
Intermediate Microsoft Outlook skills.
Ability to quickly learn new technology and computer applications.
High School Diploma or Equivalent with focus on business administration
Five years’ experience in condominium and home owner association management

Nice To Haves

Knowledge of SenEarthCo Web Based Property Management software a plus
Certification as Association Management Specialist preferred
Certification as Certified Manager of Community Associations or Accredited Resident Manager preferred.

Responsibilities

Works with Condominium (condo) and/or Home Owner Association(HOA) boards to identify strategic operational priorities and creates a cohesive plan for execution.
Organizes annual meetings for Owners, including preparation of notices, agendas and related documents.
Oversees and/or manages day-to-day property operations directly or, if applicable, through on site staff.
Prepares and presents budgets for effective property management. Tracks expenses and provides explanations for variances.
Negotiates and oversees contracts executed on behalf of the Condominium and/or Home Owner Association.
Performs site inspections on a regular basis, identifying maintenance, repair and enhancement opportunities to optimize property value and appeal.
Initiates maintenance and repair projects, balancing Board priorities and budgets against quality and aesthetic considerations.
Maintains solid relationships with assigned Boards to ensure continued and effective flow of information.
Guides and assists members of the Boards in the development of policies and procedures consistent with good professional practice and in understanding their roles and responsibilities as Board members.
Assists President of Association Real Estate Management in identifying and developing new client opportunities.
Performs other duties as required.