Community Association Manager

Odevo•Charlotte, NC

4h•Onsite

About The Position

Odevo and CAS are leaders in property and community management, combining global expertise with local market knowledge to deliver exceptional service. Together, we manage a diverse portfolio of properties and communities, leveraging innovative technology, operational excellence, and a people-first approach to create thriving, well-managed environments. Odevo operates on a global scale, bringing innovative technology and transformative solutions to modernize and streamline property management processes. CAS offers unmatched expertise and personalized service in managing HOAs, condominiums or large gated communities in the U.S. North Carolina market. CAS manages a diverse portfolio of communities, delivering tailored solutions that enhance property value and elevate the living experience. By combining global resources, local expertise, and a people-first approach, we are committed to creating thriving communities and fostering long-term success for our clients and residents alike. About the role We are looking for a qualified and organized Homeowners Association (HOA) Manager to join our team. As an On-Site HOA Community Manager, you will be responsible for overseeing the daily operations, administration, and management of a vibrant residential community association in Chapel Hill, NC. The successful candidate will play a pivotal role in fostering positive relationships between residents, homeowners, and the homeowners' association (HOA) board. Exceptional leadership, organizational, and communication skills will ensure the smooth functioning of the community and the satisfaction of its residents. A dedicated and organized professional with extensive experience in HOA community management, committed to enhancing community living and ensuring resident satisfaction. An effective communicator with strong interpersonal skills, capable of fostering positive relationships with homeowners, board members, and vendors to maintain a harmonious community environment. A detail-oriented problem solver with a solid understanding of property management principles and regulations, adept at handling community issues, overseeing maintenance projects, and ensuring compliance with governing documents.

Requirements

Proven experience in homeowner association property management is essential.
CMCA, AMS required; PCAM, LSM preferred.
5 years of demonstrated HOA management experience
Proficiency in financial management, budgeting, and reporting.
Strong skills in customer relationship management and facilities management are required.
Exceptional organizational and multitasking abilities.
Strong problem-solving skills and attention to detail.
Proficiency in using property management software and Microsoft Office Suite.
Ability to work collaboratively with a diverse group of stakeholders, including homeowners, residents, and vendors.
Ability to negotiate contracts effectively while maintaining positive relationships with vendors.
Excellent organizational skills with a keen attention to detail in filing and record-keeping.
Demonstrated leader style must include providing direction, implementing plans, and motivating people.
Strong management skills must include active listening, clear & concise delivery, providing effective feedback, conflict resolution, empathy, adaptability to different audiences, transparency, and the ability to tailor communication styles based on the current situation.

Nice To Haves

PCAM, LSM preferred.

Responsibilities

Act as the primary point of contact for homeowners, residents, and the HOA board, addressing inquiries, concerns, and requests in a timely and professional manner.
Collaborate with the HOA board to develop and execute effective community policies, rules, and regulations, ensuring they are consistently enforced.
Ensure compliance with association bylaws, regulations, and policies, and assist the Board of Directors in enforcing community rules and guidelines.
Manage all aspects of community operations, including maintenance, landscaping, security, amenities, and other community services.
Oversee budget development, financial planning, and expense management, ensuring adherence to financial guidelines and reporting to the HOA board.
Facilitate regular board meetings and attend community events to engage with residents and promote a sense of unity within the community.
Collaborate with vendors, contractors, and service providers to ensure quality and cost-effective services are delivered to the community.
Administer the architectural review and approval process for property modifications and improvements, maintaining the architectural integrity of the community.
Maintain accurate records and documentation related to community operations, contracts, correspondence, and resident communications.
Prepare reports, newsletters, and communications to keep residents informed about community developments and initiatives.
Manage a team of support staff.