Community Associate (48015)

Iwg Plc • Newport Beach, CA

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About The Position

As a Community Associate, you'll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

Requirements

• A good communicator, with the ability to build strong professional relationships and empathize with people's needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

Responsibilities

• Make sure everything is ready and check there's nothing the cleaners have missed.
• Connect the incoming call to another customer.
• Ensure that all of the services are properly charged, so that invoices are accurate.
• Sort through mail while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox.
• Help a customer with printing and another with their invoice.
• Open a ticket in our service portal.
• Plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center.
• Share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week's networking event
• Ensure everything's nice and tidy

Benefits

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $20.60
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees