Community Assistant

City Property Management•Phoenix, AZ

3d•$20 - $22

About The Position

We are seeking a collaborative and detail-oriented Community Assistant to join our team. This role provides strong administrative support to our management team while handling homeowner inquiries primarily through phone and email communication. The position thrives in a fast-paced, highly collaborative environment where attention to detail and efficient communication are essential.

Requirements

High School diploma
Previous administrative experience
Excellent written and verbal communication skills
Strong computer proficiency (Microsoft Office, email, calendaring systems)
Exceptional organizational and multitasking abilities
Detail-oriented with ability to meet deadlines
Client-focused mindset with strong service orientation
Ability to work both independently and as part of a team

Nice To Haves

Strong customer service background
Experience in property management or related field (preferred)
Ability to maintain confidentiality
Professional demeanor and positive attitude
Excellent problem-solving skills
Commitment to teamwork and collaboration

Responsibilities

Provide excellent customer service to clients and visitors
Manage phone and email communications within established timeframes
Assist homeowners with portal access, maintenance requests, and general inquiries
Handle customer care phone coverage
Process and track work orders, maintenance requests, and purchase orders
Coordinate meetings, maintain documentation, and manage records
Handle community amenity reservations and facility access
Maintain accurate resident and board member records
Assist with community communications and e-blast submissions
Maintain portal content and monitor survey responses
Process and coordinate various resident requests
Manage vendor relationships and documentation