Community Assistant

Dinerstein Companies • Berkeley, CA

1d

About The Position

As one of the nation’s largest multi-family and student housing community developers, The Dinerstein Companies has completed over 75,000 multi-family apartments and 44,000 student housing beds in 26 states. TDC is an integrated company specializing in the development, construction, and property management of the nation’s finest apartment communities, with over sixty years in business. Whether it’s luxury mid-rise, high-rise residences or the most innovative off-campus student housing, TDC has the experience, expertise, and reputation for developing premier apartment communities. We are an experienced company. Not a management company. We wake up daily with a renewed mission towards genuine hospitality and authentic care. We seek to build and encourage relationships that create lasting memories. People will know why we love our work by how they feel after each encounter with our team and our communities. The extra degree of customer service makes all the difference. TDC looks for dynamic individuals eager to be the face of our company, brand, and property in our markets. Team members should embody the Core Values of The Dinerstein Companies. Our Community Assistants are the face and personality of the property. Your primary role as a Community Assistant will be to support the property’s leasing efforts, including: Managing all leasing inquiries, conducting tours, performing follow-ups, and assisting prospects with the application process. Ensuring digital and/or physical lease files are accurate, complete, and organized. Reporting traffic, application, and lease number variances to appropriate team members. Ensuring daily tasks and follow-ups are completed and documented. Maintaining a high energy and professional demeanor. Once the property is operational, Community Assistants will be charged with fostering positive resident relationships and contributing to the operational success of the property. These efforts entail: Providing excellent customer service to residents, parents, and prospects. Managing resident requests, concerns, and complaints in a timeline manner. Assisting in the planning and execution of community events. Tending to after-hours emergency calls as needed/required by the on-site management team. Participating in seasonal team events, including turn and quarterly unit inspections. Answering resident questions regarding lease terms, charges, and any lease violations. As part of the on-site management team, it is imperative that you be familiar with the company’s policies and procedures, as well as industry training, to ensure consistent compliance at the property level. This includes administrative tasks covering: Online coursework on fair housing, customer service, and company policies. Follow-ups on prospect, resident, and maintenance surveys to ensure the highest level of customer service. Regular audits of lease files, resident ledgers, and property reports. Participation in daily reports on lead traffic and leasing efforts.

Requirements

• A commitment to staying informed about the property.
• Detail-oriented mindset and the ability to manage multiple tasks efficiently.
• A friendly demeanor that establishes you as a trusted advisor for prospective and current residents.

Nice To Haves

• Previous experience in customer service or a related field is a plus, but your passion and people skills are what truly shine.

Responsibilities

• Managing all leasing inquiries, conducting tours, performing follow-ups, and assisting prospects with the application process.
• Ensuring digital and/or physical lease files are accurate, complete, and organized.
• Reporting traffic, application, and lease number variances to appropriate team members.
• Ensuring daily tasks and follow-ups are completed and documented.
• Maintaining a high energy and professional demeanor.
• Providing excellent customer service to residents, parents, and prospects.
• Managing resident requests, concerns, and complaints in a timeline manner.
• Assisting in the planning and execution of community events.
• Tending to after-hours emergency calls as needed/required by the on-site management team.
• Participating in seasonal team events, including turn and quarterly unit inspections.
• Answering resident questions regarding lease terms, charges, and any lease violations.
• Online coursework on fair housing, customer service, and company policies.
• Follow-ups on prospect, resident, and maintenance surveys to ensure the highest level of customer service.
• Regular audits of lease files, resident ledgers, and property reports.
• Participation in daily reports on lead traffic and leasing efforts.

Benefits

• Comprehensive health coverage: Medical, dental, and vision insurance provided for eligible employees.
• Robust retirement planning: 401(k) plan available with employer matching for eligible employees.
• Financial security: Life and disability insurance for added protectionfor eligible employees.
• Flexible financial options: Health savings and flexible spending accounts are offered for eligible employees.
• Well-being and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed