Community Assistant

Centricity•Milledgeville, GA

4d•$11 - $12

About The Position

The Community Assistants primary responsibilities include, but may not be limited to, assisting residents with customer service items, general office upkeep, marketing outreach on campus or with local businesses, taking prospective residents on tours and leasing, whether its to a new prospect or renewing a current resident. Community Assistants will likewise be responsible to assist the Community Manager, Assistant Manager or Leasing Manager as directed.

Requirements

High School Graduate or General Education Degree (GED)
Basic knowledge of various computer software programs.
Working knowledge of Social Media platforms.

Responsibilities

Assist residents with customer service items
General office upkeep
Marketing outreach on campus or with local businesses
Taking prospective residents on tours
Leasing, whether its to a new prospect or renewing a current resident
Assist the Community Manager, Assistant Manager or Leasing Manager as directed
Perform all tasks related to renting apartment homes including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents throughout the property, qualifying prospects and closing the sale by obtaining a rental signed lease and a guarantor, deposit, or surety bond if needed.
Visually inspect the entire property daily for cleanliness.
Inspect and touch up model units.
Process rental applications, obtain required documents, schedule move-ins and prepare all lease file documents.
Maintain lease files per policy and procedure.
Accurately record traffic from all sources daily.
Convert minimum of 30% total traffic to leases.
Follow-up with prospective residents in the leasing pipeline once every 24-48 hours via phone, text message, and email, including an initial phone call within 24 hours of their tour.
Assist with planning and implementation of community marketing plan to generate traffic.
Outreach marketing on a weekly basis to campuses, local businesses, and student organizations.
Maintain leads and contacts.
Build relationships with student influencers.
Pickup trash off ground, operate trash compactor when necessary and if called for, carry cleaning supplies and/or vacuum up/down stairs to apartment homes and clean apartment to bring it up to resident ready standards.
Assist with after hours lock outs and service calls if necessary.
Document all occurrences which need the Community Managers attention.
Record resident service requests accurately and in detail to assist the service team in the timely completion of all requests.
Schedule and inspect apartments for turnkey service.
Receive and acknowledge resident notices and prepare files.
Assist in lease renewal procedure by: Complete lease renewal and submit to Community Manager for approval.
Continual contact with each resident by phone, text, email, personal visits etc. 30-45 days after move-in and throughout the lease term.
Send renewal letters to those residents unable to be reached by phone.
Generate new leases and all applicable addendums.
Assemble move-in packages.
Keep market survey of competitor rates up-to-date at least weekly and visit competitors once to twice a semester.
Follow competitors on social media to update management with any information relevant to the market surveys.