Community and Resident Safety (CAReS) Team Member (CAReS

Catholic Charities Eastern Washington•Spokane, WA

14d•$19 - $20

About The Position

This position is responsible for safety, security and operations support in the neighborhoods surrounding House of Charity, and other Catholic Charities Eastern Washington programs. Shifts may vary.

Requirements

Education/Experience: to perform this job successfully, an individual should have an associate degree in criminal justice, a social service field, or related field, or equivalent experience. Demonstrated leadership, management, safety, and protection skills are mandatory. Ability to compassionately interact with the mentally ill, substance abusers and homeless populations. Must have a basic knowledge of Word, Office, and PowerPoint.
Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and the ability to drive for work use. Successfully pass background check applicable to position.
Regularly stand, climb, walk, hear/listen, talk
Frequently lift up to 40 pounds, pull/push, carry, grasp, reach, stoop, kneel.
Occasionally sit, crawl
Clearly see 20+ feet, with or without corrective lenses, ability to focus
Wear, use, operate the appropriate personal protective equipment, tools, and uniforms assigned to them, at the discretion of Safety supervisor(s) and CHC leadership.
Adaptability: ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work flexible hours to meet work expectations.
Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software.
Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

Ensures that the rules are being observed and that it is a safe environment for residents, patrons, staff, guests, and volunteers. Maintain safety and security by monitoring all general access areas and the surrounding neighborhood.
Writes with correct structure, spelling, and grammar to complete reports, paperwork, and emails.
Completes and submits all reports of an incident. Reports are from interactions with neighbors, calls from tenants or staff and clients. Reports to be completed daily, weekly, monthly, and as requested by Leadership
Completes regular reports on interaction with neighboring businesses daily, weekly, monthly, as requested by Leadership.
Uses verbal skills to de-escalate disruptive situations involving clients/tenants/participants/guests/non-guests.
Highly trained in first level trauma informed care, local social service referral options, motivational interviewing, mental health first aid, and crisis response. Understanding when to escalate/refer to MHP and or Law Enforcement.
Notates maintenance issues that need addressed and pick up garbage while patrolling the neighborhood.
Maintains contact and a cooperative relationship with CCEW (Catholic Charities Eastern Washington) Housing Sites, and neighbors, and perform periodical check-ins each day, making notations in appropriate log.
Performs outreach for clients or residents with safety concerns. Including safety planning, referrals to treatment and behavioral health providers. Works as part of the larger CCEW integrated team assisting the resident/client in meeting their supportive service goals.
Sustains an ongoing cooperative relationship with police and other local community security officers or associations.
Provides relevant safety awareness for clients, staff, residents, counselors, and volunteers.
Acts as Safety and Security POC (point of contact) to on duty operations and administrative staff.
Performs other relevant duties assigned by Supervisor and Administrative staff, performing as team members to ensure that productivity outcome measures are achieved for the operations of the shelter. Other duties may include picking up litter or assisting with shelter coverage during staffing shortages.
Utilizes security surveillance of systems to identify problem individuals within the neighborhood.
Through regular interactions with clients, residents, guests, and patrons make appropriate referrals to relevant social services.
As part of, and in coordination with, the agencies crisis and concern response framework, work to outreach, monitor, and educate residents when there is a safety concern.
Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA (Health Insurance Portability and Accountability)).
Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
Performs related functions necessary to support the mission and core values of Catholic Charities.

Benefits

FREE Employee Medical Insurance
FREE Employee Dental Insurance
FREE Employee Vision Insurance
Sick leave (8 hours of paid sick leave per month)
Vacation (Minimum of 2 weeks paid vacation)
Discounted health memberships
Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
FREE Long-Term Disability Insurance
FREE Life Insurance
13 Paid Holidays