Resident Team Member (3rd Shift)

The Primavera Foundation • Tucson, AZ

7h • Onsite

About The Position

The Residential Team Member (RTM) works to create and maintain a peaceful, supportive, and safe environment, models sound decision- making, positive personal accountability, and encourages paths toward self-sufficiency and positive outcomes. The successful candidate will be most comfortable working as part of a team, with minimal supervision, will be outgoing, enthusiastic, and personable, driven to achieve results and enable the success of others, and conscientious about following guidelines and established parameters.

Requirements

• High school diploma or equivalency
• 1 year of experience working with people experiencing mental health concerns, substance use, housing insecurities, or lived experience.
• Proficiency with computer systems and software, including database programs.
• Ability to work weekends, evenings, nights as needed to meet shelter needs.
• Reliable transportation, a valid driver’s license, and proof of current registration and insurance coverage to attend off-site meetings and travel between locations.
• Mental Health First Aid Certification, or ability to obtain.
• First Aid and CPR certification, or ability to obtain.
• Level 1 Fingerprint clearance card, or ability to obtain.

Nice To Haves

• Bilingual – English/Spanish
• One year of experience working with people in a shelter setting, or trauma-related work experience, or direct behavioral health services.
• Knowledge of ServicePoint (HMIS) system to easily transition into the position.

Responsibilities

• Interact with participants, volunteers, and fellow staff in a professional manner, reflecting Primavera’s Guiding Principles of integrity, respect, accountability, compassion, and leadership
• Assist with the orientation process and welcome participants in the residential setting, providing guidelines, answering questions, ensuring adherence to rules, encouraging positive behaviors, responding to issues and problems, and ensuring a professional, respectful, and safe environment
• Cross-train in all Residential Team Member duties, as outlined in this description
• Provide coverage for and assistance to other Residential Team Members as assigned
• Provide support in daily Shelter operations, including laundry, maintenance, cleaning, and perimeter checks.
• Complete random rounds a minimum of once every hour
• Accurately complete required paperwork for any shift, including Unusual Incident Reports
• Keep the daily log of participant information and shelter happenings up to date with relevant and thorough information.
• Carry out Shelter guidelines and maintain a peaceful environment at all times
• Communicate any participant concerns to the Program Manager, Resource Specialists, and other Residential Team Members, and assure a shift note is sent out at the end of each shift.
• Participate in debriefings at each shift change.
• Complete required data entry in a timely and accurate manner.
• Issue receipts for donations as appropriate.
• Allocate participant beds, logging information in the shelter database.
• Recruit participant volunteers for the chore list.
• Train, assist, and supervise participant volunteers in completing their assigned chores.
• Work as independent leaders with volunteers and participants.
• Supervise participant volunteers at all times.
• Answer the telephone, taking messages as appropriate
• Safeguard the inside and outside areas of the shelter
• Prepare coffee and ensure it is ready by 7:30 am during the week, 8:30 am on weekends, and assist with breakfast prep and other assistance needed in the kitchen as needed.
• Ensure cleaning procedures are followed after meal preparation when participants are utilizing the kitchen.
• Provide supervision and support to any meal team volunteers, support groups, and/or scheduled activities on site.
• Send monthly volunteer team hours to the volunteer coordinator.
• Provide servers with proper sanitary and safety guidelines.
• Manage shelter supply inventories in order to ensure cost-effective practices are followed.
• Date and properly store all donated and/or purchased foods using a first-in, first-out procedure
• Follow standard health and sanitation procedures
• Clean kitchen and prep areas as needed throughout the night in compliance with Shelter cleaning procedures.
• Complete sanitary and disinfection process in highly touched areas every 2 hours.
• Complete random room inspections with the Program manager and other Resident team members.
• Complete linen rolls for new incoming participants, sending make-ready requests as needed.
• Assist with medication distribution, contraband, and update logs as needed.
• Conduct searches of items, bags, persons, breathalyzers, orientation, locker runs, clothing runs, and roll-ups.
• Attend bi-weekly employee 1:1’s, monthly staff meetings, monthly house meetings, quarterly all-employee meetings, and other training sessions and meetings as requested
• Adherence to and demonstration of Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Other duties as assigned by leadership

Benefits

• Differential Pay, from 6 p.m.- 6:30 a.m. you make $2.50/hr on top of your hourly pay
• Hazard Pay, an additional $150 paid in a lump sum to your first check each month
• Robust benefits package (Medical, Dental, and Vision)
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED