Community and Partner Programs Manager

iSolved HCM•Charlotte, NC

32d•Remote

About The Position

The Community and Partner Programs Manager is responsible for strengthening the engagement, advocacy, and brand alignment of isolved's customer and partner ecosystems. This role leads the execution of integrated programs and community strategies across the People Heroes Community and isolved PartnerHub, driving meaningful relationships that fuel brand growth, partner activation, and customer loyalty. Reporting to the Director of Community Relations, this role supports the expansion and activation of our advocacy programs while ensuring a consistent, value-driven experience across all touchpoints. The ideal candidate brings a passion for customer and partner success, thrives in a cross-functional environment, and blends creativity with data-driven decision making.

Requirements

3-5+ years of experience in community management, partner marketing, or customer advocacy within a B2B SaaS environment
Proven success managing online communities, portals, or platforms such as Influitive, Zift, Salesforce, Higher Logic, or similar
Strong relationship-building and cross-functional collaboration skills with a service-oriented mindset
Comfortable working in a fast-paced environment with multiple stakeholders and strict deadlines
Experience developing and managing marketing programs tied to measurable outcomes
Proficiency with marketing technology and analytics tools such as HubSpot, Google Analytics, or CRM platforms
Excellent written and verbal communication skills with strong project and time management abilities
Ability to balance strategic thinking with hands-on execution and adapt quickly based on stakeholder feedback
Self-starter who thrives in a team environment and values continuous learning and improvement

Responsibilities

Lead engagement strategy and day-to-day operations for the People Heroes Community, driving recruitment, participation, and advocacy among customers and partners
Develop and manage community activities including content planning, discussions, in-platform challenges, and point-redemption programs aligned with voice-of-the-customer goals
Source, align, and track customer and partner advocates for speaking engagements, case studies, testimonials, and reference opportunities
Collaborate with the partner success and marketing teams to execute joint marketing programs that enhance engagement, co-marketing impact, and brand visibility
Manage and optimize the isolved PartnerHub, ensuring tools, resources, and content meet evolving partner needs
Drive campaign performance and platform adoption using dashboards and analytics to inform decisions and improve experience
Support sales and partner enablement efforts by building campaign assets, presentation materials, and branded content
Partner with events, brand, and content teams to maximize advocate and partner visibility across key events and marketing channels
Act as a liaison across Sales, Marketing, Product, and Customer Success teams to align messaging and share insights gained through community and partner interaction
Regularly report on program outcomes and community health, identifying areas for growth and engagement optimization