Communications Support Officer - Regional US Offices (2025655)

World Relief • Towson, MD

2d • $68,000 - $75,000

About The Position

World Relief seeks a dedicated, resourceful, and collaborative Communications Support Officer to join the U.S. Advancement Team. The Communications Support Officer serves as a key member for Regional U.S. Offices helping to strengthen communication efforts, supporting partner stewardship and acquisition through compelling content creation and execution of key deliverables. Working collaboratively with regional staff, the Communications Support Officer helps amplify local impact, enhance engagement, and advance organizational goals through clear, compelling, and mission‑aligned communication.

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• 3-5 Years experience in Non-Profit fundraising or related field
• Someone who can hold both the big picture strategy and the Tuesday afternoon content calendar at the same time
• Proficient in Microsoft Office suite

Nice To Haves

• Bachelor’s Degree in related field preferred
• Demonstrated experience with HubSpot or comparable system, including workflow creation, list segmentation, and email campaign management
• Strong copywriting skills across email, social, and digital formats with proven ability to shift tone without losing clarity
• Experience utilizing AI generation that supports efficiencies
• Comfort with data having the ability to read a performance dashboard and adjust accordingly
• Experience with CRM platforms; familiarity with RENXT/Raiser's Edge a plus
• Ability to manage multiple projects and deadlines across multiple offices simultaneously
• Strong attention to detail in both written communication and data accuracy
• Self-directed with strong follow-through, harnessing the strengths of working in a remote environment while staying deeply connected to teams across the U.S.
• Collaborative team player who can work cross-functionally with national, regional, and local office teams
• Positive, professional interpersonal skills
• Genuine interest in and passion for issues impacting immigrants and refugees

Responsibilities

• Develop and execute all mass communications through HubSpot across donor segments, acquisition/leads, church partners, and volunteers.
• Working closely with the U.S. Advancement Team, provide copywriting, editing, and localization for email appeals, newsletters, automated nurture series, landing pages, and social media posts.
• Adapt national email templates and campaign toolkits into office-specific versions that maintain brand alignment while reflecting local relevance.
• Maintain and create new subscriber welcome series content and automated nurture workflows for various audience pathways.
• In collaboration with each Regional US Office and local Content Developers, post all social media content and manage scheduling across platforms.
• Create graphics and media assets in Canva, including touchpoint PDFs for field use based on stories sourced from Content Developers.
• In collaboration with local Content Developers, write blog content that supports lead generation, donor engagement, and church partnership goals.
• Work with Regional office staff and national content teams to integrate gathered stories into emails, social posts, and lead generation content.
• Coordinate monthly and campaign-based email sends across assigned offices, including segmentation, A/B testing, scheduling, QA, and analytics reporting.
• In collaboration with the Development Support Officer, manage end-to-end HubSpot email lifecycle for Regional US offices: planning, segmentation, workflow creation, enrollment, testing, and optimization.
• Maintain and optimize lead generation forms, event-based triggers, onboarding workflows, and conversion paths for partner acquisition.
• Ensure compliance with email deliverability standards and regulations (CAN-SPAM, GDPR) and monitor platform health metrics.
• Recommend evidence-based improvements informed by industry trends and testing methodologies.

Benefits

• World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees.
• World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees