Communications Specialists Coordinator - Full Time

Freeman Health System•Joplin, MO

About The Position

Our Mission To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions. About us - Telecom As sometimes being the first interaction patients have with Freeman Health System, we assist patients and families in what they need and ensure seamless communication 24/7. We provide physicians and staff support by maintaining on-call physicians, connecting physicians, staff, departments with whom they need to speak with in a timely manner. Our job goes above answering phone calls and routing calls to the correct destination. In addition, we monitor MANY different alarms and ensure the proper team/person is notified. We call in teams such as the STEMI team and CVOR team. We love to help our patients and the rest of our Freeman family by always being a call away, rather it be a simple request to transfer a call, assist in finding a phone number, borrowing phone charge, calling codes and alarms, to just about anything, we are here for it all 24/7! Schedule: Full Time - 40 Hours a Week

Requirements

High School diploma with 3 or more years of related experience.

Nice To Haves

Preferred knowledge typically obtained through a bachelor degree or equivalent experience

Responsibilities

Monitors and manages staff handling inbound and outbound calls from physicians, associates, patients, families and the general public.
Investigates and responds to customer complaints and comments with appropriate follow-up in a timely manner.
Implements and reviews call center policies, procedures and performance metrics, including quality standards.
Coach’s staff to resolve staff problems, improve skills and refine techniques.
Utilizes continuous improvement methods and techniques to reach optimal operations and to meet patient, family and stakeholder needs.
Performs regular rounding sessions with switchboard staff.
Maintains confidentiality at all times.
Completes other projects and duties as assigned.

Benefits

Freeman Perks and Programs
For eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!
Health, vision, dental insurance
Retirement with employer match
Wellness program with discounts to Health Insurance or Cash Bonus with Participation
Milestone payments with longevity of employment
Paid Time Off (PTO) or Flex time off (FTO)
Extended Sick pay
Learning Center designated only for Freeman Family members
Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.
As the only locally owned, not-for-profit health system in the area, Freeman focuses on meeting the health and wellness needs of those we serve as well as the needs of our employees.
Freeman in Joplin, Missouri, is a 460-bed, three-hospital system providing comprehensive healthcare services to an area that includes more than 450,000 from Missouri, Arkansas, Oklahoma, and Kansas.
Freeman Health System includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital and Ozark Center – the area’s largest provider of behavioral health services – as well as two urgent care clinics, dozens of physician clinics and a variety of specialty services.