Communications Specialist Service Provider Colorado

Circular Action Alliance

About The Position

The Service Provider Communications Specialist will oversee education and outreach (E&O) service providers and contractors — local governments, nonprofits or other contractors — so that CAA Colorado can deliver, monitor, measure and continuously improve CAA Colorado’s E&O outcomes. Work will align with the Colorado Program Plan’s E&O approach across state, community, household and data driven activities.

Requirements

Proven ability to steward an overall brand presence and tone, with excellent attention to detail.
Comfortable with metrics: can identify key performance indicators, analyze dashboards, and recommend improvements.
Strong project management skills for complex internal and external workflows.
Excellent writing, editing and interpersonal skills; a credible presence with public agencies and contractors.
Bachelor's degree and 2+ years of experience in marketing, communications, or a related field; or equivalent experience.
Proficiency with Microsoft 365 and collaboration tools; familiarity with CRM and content platforms.

Nice To Haves

Bilingual English/Spanish strongly preferred.
Local government, stakeholder engagement and/or environmental experience

Responsibilities

Plan and run clear, consistent communications for Colorado service providers and contractors conducting community- and household-level E&O activities.
Help local governments access E&O funding.
Support overall service provider communications to drive participation in EPR.
Coordinate webinars and trainings including the development of agendas, presentation materials and relevant follow-ups.
Provide technical assistance for service providers to achieve deliverables and outcomes for community-level E&O projects. This may include drafting and releasing guidance, FAQs, templates, and updates.
Review and approve all documentation required by service providers to successfully meet E&O requirements. Track milestones and provide feedback that improves future community- and household-level E&O.
Support maintenance of the Colorado E&O portal, ensuring brand alignment while meeting localized needs that advance Colorado’s program plan goals.
Monitor and report on service provider-led E&O, aligning with national best practices to identify gaps and opportunities. Compile community- and household-level E&O achievements for CAA Colorado’s Annual Report and other needs.
Support the process for securing and maintaining contractors to conduct community-level E&O where the local government declines or does not respond.
Work closely with the Colorado team to ensure community- and household-level E&O programs drive Colorado’s overall recycling rate goals.
Partner with the National Communications team to support E&O pilots and iterations that reduce contamination and increase participation.
Other duties as assigned.