Communications Specialist (CMMSPC-03)

New Freedom's Career•Phoenix, AZ

9h•Hybrid

About The Position

New Freedom Communications Specialists mentor individuals who are incarcerated, and work with these individuals to help them make positive life choices during their transition to re-entry within the community.

Responsibilities

Receive mail daily, entering all new accounts in Salesforce, and keeping records of all incoming, outgoing, email, and phone communications.
Read and respond to letters received in a timely fashion and send out curriculum as indicated.
Scan all incoming and outgoing communications to identify anything pertinent to each participant’s account.
Monitor participants’ disciplinary infractions to help keep them on the right track and monitor how they are doing.
Offer resources and help applicants plan for their release, by referring them to the housing that best meets their needs, as well as assisting with other re-entry preparations.
Answer calls from DOC, family members, and community, helping to guide them accordingly.
Correspond with DOC staff, currently incarcerated individuals, and community groups.
Performing additional duties as assigned to support our mission.

Benefits

Competitive pay
Enhanced health insurance
$0 Medical Plan available and other majority paid by company options
$0 primary care co-pay
$2,000 FREE Health Reimbursement Account
Flexible Spending Account- medical and dependent care options
Low-cost dental, vision, & supplemental coverage
Company-paid life insurance & short-term disability
Employee Assistance Program
401(k) with company match
Generous paid time off
Free meals, snacks, drinks, & gym access
Free onsite training & certifications – CPR, Safety Care, Peer Support, and more