Communications Specialist (CMMSPC-04)

New Freedom's Career•Phoenix, AZ

8d•Hybrid

About The Position

New Freedom Communications Specialists mentor individuals who are incarcerated, and work with these individuals to help them make positive life choices during their transition to re-entry within the community.

Requirements

Requires flexibility to respond to emergent situations, after-hour calls, or urgent department needs that arise
Requires frequent use of hands for typing, handling equipment, and reaching
Using standard office equipment, plus plenty of face-to-face interaction
Some days will require long periods of sitting, standing, or walking

Responsibilities

Receive mail daily, entering all new accounts in Salesforce, and keeping records of all incoming, outgoing, email, and phone communications.
Read and respond to letters received in a timely fashion and send out curriculum as indicated.
Scan all incoming and outgoing communications to identify anything pertinent to each participant’s account.
Monitor participants’ disciplinary infractions to help keep them on the right track and monitor how they are doing.
Offer resources and help applicants plan for their release, by referring them to the housing that best meets their needs, as well as assisting with other re-entry preparations.
Answer calls from DOC, family members, and community, helping to guide them accordingly.
Correspond with DOC staff, currently incarcerated individuals, and community groups.
Performing additional duties as assigned to support our mission.

Benefits

Competitive pay – because your impact matters
Enhanced health insurance - wellness shouldn’t be a burden
$0 Medical Plan available and other majority paid by company options
$0 primary care co-pay
$2,000 - $10,000 FREE Health Reimbursement Account (Plan Type Varies)
Flexible Spending Account- medical and dependent care options
Low-cost dental, vision, & supplemental coverage- to further support your health
Company-paid life insurance & short-term disability – for unexpected needs
Employee Assistance Program – confidential support for life’s challenges
Voluntary Pet Insurance – medical assistance for your furry family
401(k) with company match – invest in your future while you invest in others
Generous paid time off – including sick days, holidays, vacations, and more
Free meals, snacks, drinks, & gym access – fuel your body and mind
Free onsite training & certifications – CPR, Safety Care, Peer Support, and more