Communications Specialist

Crunch Fitness - Fit Fusion LLC

21h•$45,000 - $50,000•Remote

About The Position

A rare opportunity to be a part of a groundbreaking franchise team that is rapidly scaling the Crunch Fitness brand has opened. Are you ready for the challenge? And the exciting opportunity this brings? We are scaling at an exciting pace, and projected to reach 30 locations by 2027, and need someone who’s comfortable rolling up their sleeves to assist in almost every aspect of communications as we grow and continue to build the department and organization. All while gaining valuable industry experience from leadership mentors with decades of experience. Fit Fusion’s marketing team manages internal and external communications across a rapidly expanding network of Crunch Fitness locations. The Communications Specialist plays a key role in developing, implementing, and optimizing multi-location member and prospect communications across digital messaging platforms, including email and SMS marketing channels. This role is responsible for managing campaign messaging, evaluating audience engagement strategies, and ensuring communication initiatives align with brand standards, operational priorities, and business growth goals. The Communications Specialist collaborates with marketing leadership and cross-functional teams to translate marketing strategies into effective, data-informed communication campaigns. The Communications Specialist owns the planning, development, execution, and optimization of SMS and email communications across multiple club locations. This position evaluates communication objectives, determines appropriate audience segmentation and messaging strategies, and monitors campaign effectiveness to improve engagement and conversion outcomes. The role requires independent judgment in managing communication timelines, prioritizing messaging initiatives, and recommending improvements to campaign performance and communication workflows. The Communications Specialist serves as a key contributor to marketing communication strategy while ensuring consistent brand messaging and regulatory compliance.

Requirements

1+ years of experience managing marketing communications, email marketing, digital messaging campaigns, or related marketing initiatives preferred
Experience developing and optimizing communication campaigns across multiple audience segments
Strong understanding of digital communication strategy and audience engagement best practices
Ability to analyze campaign performance data and translate insights into communication improvements
Strong written communication, editing, and messaging development skills
Experience with email marketing platforms, SMS marketing systems, or marketing automation tools preferred
Strong organizational and project management skills
Proficiency in Microsoft Office and Google Workspace
Ability to independently manage multiple communications initiatives and deadlines
Comfortable working remotely and collaborating across departments

Responsibilities

Develop and implement targeted SMS and email communication strategies supporting membership growth, retention, promotions, operational messaging, and community engagement.
Evaluate campaign objectives and determine appropriate messaging structure, audience segmentation, delivery timing, and communication channel utilization.
Adapt corporate and regional marketing strategies into location-specific communications that align with brand standards and local market needs.
Collaborate with marketing leadership and operational teams to identify communication priorities and campaign opportunities.
Recommend communication strategies based on audience engagement trends, campaign performance, and business objectives.
Lead the development, formatting, scheduling, and deployment of multi-location SMS and email campaigns.
Customize campaign messaging and delivery strategies based on audience behavior, location performance, and marketing goals.
Evaluate communication timing, frequency, and segmentation approaches to maximize campaign effectiveness and member engagement.
Monitor and analyze campaign performance metrics, identifying opportunities to improve engagement, conversion, and messaging clarity.
Recommend adjustments to communication strategies based on campaign results and evolving marketing priorities.
Oversee quality and consistency of all outbound communications across assigned platforms and locations.
Interpret brand standards, regulatory requirements, and compliance guidelines to ensure messaging accuracy and consistency.
Establish and maintain communication best practices, messaging standards, and quality control procedures.
Evaluate communication workflows and recommend improvements to increase efficiency, scalability, and campaign effectiveness.
Ensure messaging accuracy across promotions, operational announcements, events, and membership communications.
Manage communications calendars, campaign timelines, and messaging priorities across multiple concurrent initiatives.
Maintain and optimize communications templates, messaging frameworks, and campaign asset organization.
Serve as a liaison between marketing, operations, and technology teams to ensure effective communication delivery and system functionality.
Identify system or data challenges affecting communication performance and recommend solutions or process improvements.
Support integration of communication platforms with broader marketing and operational systems.
Analyze campaign performance data including engagement metrics, segmentation effectiveness, and message performance trends.
Provide insights and strategic recommendations to marketing leadership regarding communication effectiveness and audience engagement opportunities.
Develop reporting summaries highlighting campaign results, performance trends, and recommended optimization strategies.
Monitor communication platform performance and recommend enhancements to improve marketing outcomes.
Support development and implementation of public relations, partnership communications, and community engagement messaging initiatives.
Provide communication strategy input for company events, member engagement campaigns, and brand initiatives.
Recommend messaging approaches that support brand consistency and member experience across all communication channels.