DISTRICT POLICE- COMMUNICATIONS SPECIALIST I

Orange County Public Schools•Orlando, FL

11h•Onsite

About The Position

This position is within OCPS District Police-Communications and Records Unit (CRU). CRU serves as a critical communications resource and is responsible for coordinating district-wide police, public safety-related communications and the administration of law enforcement records. CRU’s Communications Center is operational 24 hours a day, 7 days a week throughout the entire year.The CRU Communication Specialist I will have one (1) year to be certified by the State of Florida’s Department of Health as 911 Public Safety Telecommunicators. Incumbents will be responsible for monitoring a range of enterprise-level security applications, systems and technologies, and coordinating a response to observed security-related incidents.

Requirements

Associates degree from an accredited college or university with an emphasis in an area of study relevant to the position and one (1) year of experience working in customer service or a telecommunications center; or any equivalent combination of related education, training and/or experience which provides the required knowledge, skills and abilities to perform the essential job functions.
Must achieve all mandatory certifications (Department of Health, CJIS, etc.) within the timeframes allotted.
Must complete training and successfully pass the Florida State test to obtain the State of Florida Department of Health 911 Public Safety Tele communicator within one (1) year of employment.
Must have the ability to maintain the certification (re-certification every 2 years) throughout employment in this position.
Completion of FCIC and NCIC Level 2 User certification training, and a passing score on the comprehensive final examination within six (6) months of employment.
Must have the ability to maintain the certification (re-certification every 2 years) throughout employment in this position.
Must successfully pass a comprehensive background assessment which includes all pre-employment requirements required by the Florida Department of Law Enforcement (FDLE), Board policies related to policing and department standards.
Must be able to type no less than twenty-five (25) words per minute error free under stressful and time-sensitive circumstances.

Responsibilities

Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.
Answers incoming radio and telephone calls with assistance from the Communication Specialist, Senior as needed; determines nature and location of calls; assesses scope and extent of the response necessary; dispatches appropriate field units; coordinates with external agencies and district business units and requests supplemental assistance as necessary.
Assists in handling the security channel.
Coordinates appropriate response to all emergency situations with guidance from the Communication Specialist, Senior, by assessing the seriousness and complexity of an incident; guides students, faculty and staff in handling incidents until the arrival of emergency services; calms and reassures callers and provides responding units with pertinent information.
Assists in providing a communications crosswalk between agencies and internal business units to ensure proper deployment of resources. Coordinates event and incident resource requirements with responders. Ensures that accurate and timely notifications are made to department and district leadership.
Maintains regular communications with department field units, and supports their activities as required and/or requested. Continuously monitors status of department field personnel to ensure their safety. Updates department leadership on emerging events and/or incidents being addressed by field personnel.
Accurately enters, retrieves, and compiles data from a variety of databases with assistance as needed. Utilizes National Crime Information Center (NCIC), Florida Crime Information Center (FCIC) and related criminal justice information systems to support field-based inquiries by OCPS District Police.
Distributes teletypes generated by criminal justice information systems including but not limited to police officer safety issues, crimes in the vicinity of district facilities and schools, warrants, BOLOs and related information.
Efficiently operates computer-aided dispatch (CAD) program accurately inputting calls and other information into required fields, with support as needed. Ensures all incidents are coded correctly; queries system for information and tracks events. Assigns case numbers, warrants, records and other information related to calls.
Uses mapping software to support field units, and direct resources as appropriate, with guidance and direction. Develops a basic level of knowledge regarding the district’s geographical operating area using such to make informed decisions and to enhance ability to coordinate resources.
Assists in the maintenance and updates of police records as required by Board policy, department procedures, administrative rules, regulations, statutes and related user agreements. Completes recordkeeping functions, maintains accuracy, completeness and ensures availability for internal use and public dissemination as approved.
Monitors various fire safety, life safety and security systems to identify emerging situations that may pose a risk to district personnel, facilities and operations. Takes appropriate action to remedy situation, and report events through established channels.
Communicates with third party fire and security alarm monitoring centers regarding alarm activations, and takes necessary and appropriate actions to protect district facilities, personnel and resources.
Assists in the security of various sites by utilizing electronic security systems including AMAG Symmetry software to grant access remotely to emergency responders following departmental procedures.
Monitors weather conditions and advanced weather warning systems to identify weather-related events that may pose a risk to district personnel, facilities and operations. Makes appropriate notification as circumstances demand.
Maintains a general awareness of district events and operations to include after school activities, facilities use agreements, public hearings, special events and related activities. Acquires and maintains a working knowledge of learning communities, school locations and the location of other district facilities.
Routinely maintains situational awareness of county-wide events that may disrupt district operations or pose a risk to district personnel, facilities and resources. Makes appropriate notification as circumstances demand.
Preserves the physical security of the Communications Center restricting access to authorized personnel at all times. Assists in ensuring compliance to all criminal justice information system security procedures. Reports all violations of physical and information security standards to department leadership.
Follows all policies, processes and protocols related to the collection, use, security and distribution of law enforcement sensitive and other confidential and restricted information.
Participates in shift briefings, Communications and Records Unit meetings and other department activities (i.e., briefings, meetings, trainings and the like) as requested and/or required.
Special Note: Incumbent will be assigned to shifts as part of their job function. Shift assignments are subject to be modified based on department and district operational requirements. Communication Specialist I shall also be subject to overtime, and may be required to work during holidays and other times outside of regular district business hours. This position is considered to be “essential personnel” subject to being held over or called back to a district work location or alternate location at all times.