Communications Specialist, Content

Assurant

2d • $54,900 - $92,000 • Remote

About The Position

The Internal Communications Content Specialist is a key contributor to how employees experience and engage with the organization. This role is responsible for developing and delivering compelling content that reflects the company’s culture, priorities, and people - tailored for diverse audiences across geographies, roles, and work environments. From ideation through publication, the specialist partners with stakeholders to shape stories and ensure they are strategically integrated across internal channels. A central responsibility is leading the planning and execution of the bi-weekly all-employee email update. This includes managing the content pipeline, writing and editing for clarity and engagement, and collaborating with internal teams to build and refine each edition for delivery. The specialist also supports content development across platforms such as intranet, video, and social-style posts, ensuring alignment with enterprise campaigns and leadership messaging. This individual works closely with the Director of Content and Workflow and the Associate Manager of Content and Communications Channels to maintain a robust editorial calendar. They also provide tactical support to External Communications and International Communications, and maintain a close relationship with Global Marketing, helping ensure consistency and resonance across internal messaging. Additionally, the specialist serves as a team resource for AI adoption, championing the use of AI tools to enhance content creation, streamline workflows, and improve performance through data-driven insights. This role blends operational excellence with creativity to elevate the employee experience through thoughtful storytelling.

Requirements

• Bachelor's degree or comparable work experience, preferably in corporate communications
• Minimum 3 years of experience in corporate communications or related field for a large, preferably global organization
• Proven writing / storytelling expertise
• Project management
• Strong communicator
• Strong attention to detail
• Operational mindset
• Strategic thinker
• Creative flair

Nice To Haves

• Experience with Microsoft Suite of tools, including SharePoint, Teams, Viva Engage, and Copilot
• Experience with AI tools and resources
• Experience partnering with Marketing and Creative Services to create and execute robust internal campaigns in support of new or existing initiatives
• Experience partnering with Social Media team to make strategic decisions about how to best deploy internal messaging externally, where appropriate.

Responsibilities

• Content Development: Create and curate high-impact internal content that supports enterprise priorities, enhances employee engagement, and reflects our brand voice. Source stories from across the business and ensure alignment with enterprise campaigns and leadership messaging. This includes storytelling across formats – including email, intranet, video, and social-style posts - for diverse audiences including all employees, front-line teams, virtual workers, and senior leaders.
• Editorial Management: Partner with the Director, Content and Workflow and the Associate Manager, Content and Communications Channels to build and maintain a robust editorial calendar. Provide strategic content guidance to External Communications, International Communications, and Global Marketing teams. Act as a connector across functions to ensure consistency, clarity, and creativity in internal messaging.
• Flagship Email Program Management: Own the content and planning pipeline for the bi-weekly all-employee email update. Work with the communications team and internal leaders and stakeholders to gather stories and content ideas. Write, edit and format content for clarity, tone, and engagement. Partner with our internal team to build, edit, and test the email in Workshop. Ensure each edition is timely, relevant, and engaging - balancing enterprise priorities with human-centered storytelling.
• Tactical Support, Metrics, & Technology: Provide tactical support for the Global Communications team by writing, editing, and publishing internal and external materials across platforms; leverage AI-powered tools and analytics to optimize content performance, track engagement metrics, and ensure timely, tech-enabled delivery of messaging. Serve as a communications team resource for AI adoption. Use insights to continuously refine strategy and elevate the employee experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees